Supervisor, IRIS Consulting Services (Milwaukee, WI, Brown Deer, WI, & S. Milwaukee, WI)

Molina Healthcare•Milwaukee, WI

About The Position

JOB DESCRIPTION Job Summary Leads and supervises a regionally-based team of The Management Group's (TMG) IRIS consultants - ensuring provision of high-quality, person-centered supports to IRIS participants, and achievement of TMG's organizational goals. Contributes to overarching strategy to provide quality and cost-effective care. Essential Job Duties • Provides leadership, training and supervision to reporting team of IRIS consultants - establishing relationships and rapport to drive optimal outcomes. • Demonstrates concept of self-direction and person-centered practices. • Reviews and utilizes data and reports to manage IRIS consultation services requirements, and identifies proactive solutions for the team. • Conduct reviews for pre-determined number of IRIS consultant records each month and documents results - emphasizing timelines, documentation standards, and plan accuracy. • Reviews and authorizes participant plans, budget amendments, one-time expense requests, and liaises for vendors as needed. • Communicates clearly and effectively with IRIS consultants and/or participants in the IRIS program about topics including: directives from the Department of Health Services (DHS) regarding programmatic changes, participant budget reductions and terminations. • Assists IRIS consultants with difficult situations and messaging, (i.e. fraud and conflict of interest), and maintains strictest confidentiality regarding all employee and participant related information including Health Insurance Portability and Accountability Act (HIPAA) and other personal or organizational information. • Acts as a change management conduit and communicates, assesses or interprets program, policy or protocol changes, staff changes and conflict of interest situations. • Works collaboratively with other staff, participants and stakeholders to ensure that service excellence standards are being met. • Responsible for outreach and networking opportunities with external stakeholders. • Meets regularly with area leaders and staff to discuss important participants issues or topics as needed, holds monthly team meetings, attends quarterly leadership development, and attends home visits with each IRIS consultant annually. • Local travel may be required (based upon state/contractual requirements).

Requirements

At least 5 years health care, preferably in care coordination, and at least 2 years of experience serving the target groups of the IRIS program (adults with physical/intellectual disabilities or older adults), or equivalent combination of relevant education and experience.
A bachelor's degree in social work, psychology, human services, counseling, nursing, special education or a closely related field, and one year of direct experience related to the delivery of social services to the target groups required. May consider at least 5 years of experience related to delivery of social services to the target groups IRIS serves in lieu of degree.
Valid and unrestricted driver's license, reliable transportation, and adequate auto insurance for job related travel requirements.
Demonstrated competencies in the following: professionalism, leadership, performance management, team development, and data analytics.
Knowledge of long-term care programs, and familiarity with principles of self-determination.
Demonstrated knowledge of community resources.
Proactive and detail-oriented.
Ability to work within a variety of settings and adjust style as needed - working with diverse populations, various personalities and personal situations.
Responsive in all forms of communication, and ability to remain calm in high-pressure situations.
Ability to develop and maintain professional relationships and collaborate in a highly matrixed organization.
Excellent time-management and prioritization skills, and ability to focus on multiple projects simultaneously and adapt to change.
Excellent problem-solving and critical-thinking skills
Communication outreach and partnership development experience.
Experience working with elderly and people with physical disabilities and developmental disabilities.
Ability to take ownership of an assigned area and corresponding programs, and lead with success.
Excellent verbal and written communication skills.
Microsoft Office suite/applicable software program(s) proficiency.

Nice To Haves

Supervisory/leadership experience.

Responsibilities

Provides leadership, training and supervision to reporting team of IRIS consultants - establishing relationships and rapport to drive optimal outcomes.
Demonstrates concept of self-direction and person-centered practices.
Reviews and utilizes data and reports to manage IRIS consultation services requirements, and identifies proactive solutions for the team.
Conduct reviews for pre-determined number of IRIS consultant records each month and documents results - emphasizing timelines, documentation standards, and plan accuracy.
Reviews and authorizes participant plans, budget amendments, one-time expense requests, and liaises for vendors as needed.
Communicates clearly and effectively with IRIS consultants and/or participants in the IRIS program about topics including: directives from the Department of Health Services (DHS) regarding programmatic changes, participant budget reductions and terminations.
Assists IRIS consultants with difficult situations and messaging, (i.e. fraud and conflict of interest), and maintains strictest confidentiality regarding all employee and participant related information including Health Insurance Portability and Accountability Act (HIPAA) and other personal or organizational information.
Acts as a change management conduit and communicates, assesses or interprets program, policy or protocol changes, staff changes and conflict of interest situations.
Works collaboratively with other staff, participants and stakeholders to ensure that service excellence standards are being met.
Responsible for outreach and networking opportunities with external stakeholders.
Meets regularly with area leaders and staff to discuss important participants issues or topics as needed, holds monthly team meetings, attends quarterly leadership development, and attends home visits with each IRIS consultant annually.
Local travel may be required (based upon state/contractual requirements).