Supervisor, Internal Operations

John Paul Mitchell Systems • Wilmer, TX

3d • $60,000 - $65,000

About The Position

The Supervisor, Internal Operations oversees day-to-day distribution center activities to ensure safe, efficient, and accurate movement of goods throughout the facility. This role provides hands-on leadership in labeling machinery operations, inventory order fulfillment, and material handling equipment (MHE) utilization. The ideal candidate is a proven leader who excels at workforce planning, performance improvement, process optimization, and team development within a dynamic, high-volume environment.

Requirements

• Proficiency in Microsoft Office suite (MS Word/Excel)
• Physical ability to lift and move heavy items up to 50 lbs. and stand for extended periods
• Ensure accurate and timely submission of timecards for all assigned direct reports
• Ability to uphold JPMS policies & procedures
• Attention to detail: Accuracy and precision are critical to avoid errors and discrepancies
• Organizational skills: The ability to organize and arrange products efficiently
• Communication: The ability to communicate effectively is critical in a warehouse setting
• Teamwork: As a warehouse specialist, you rarely work alone
• Ability to work in a fast-paced environment and manage multiple priorities effectively
• Ability to operate Turret Trucks, Standup Fork Trucks, Electric Pallet Jacks (EPJ), and Walkie Riders
• High school diploma or GED required
• 3+ years warehouse, manufacturing or production experience required

Nice To Haves

• Proficiency in using Warehouse Management Systems (specifically D365)
• Associate’s Degree preferred
• 1+ years’ experience supervising hourly employees strongly preferred

Responsibilities

• Training and Development: Training and mentoring team members on bulk pick processes, customer service protocols, and relevant software
• Time & Attendance Management: Ensure accurate and timely records are kept for assigned direct reports. Counsel as necessary
• Performance Management: Facilitate ongoing coaching and year-end performance review and compensation processes
• Order Fulfillment: Supervising the process of picking, packing, and shipping orders, ensuring accuracy and timely delivery
• Inventory Management: Monitoring stock levels, identifying potential shortages, and collaborating with procurement to ensure adequate inventory
• Customer Service: Addressing customer inquiries, resolving issues, and ensuring a positive customer experience
• Performance Management: Monitoring team performance, providing feedback, and addressing any issues or concerns
• Scheduling and Task Assignment: Assigning tasks and responsibilities to team members, ensuring efficient workflow and coverage
• Identifying and Implementing Improvements: Identifying areas for process improvement and implementing solutions to enhance efficiency and customer satisfaction
• Data Analysis: Analyzing sales data, customer feedback, and other relevant metrics to identify trends and opportunities for improvement
• For all processes below under scope of responsibility, this role is responsible to the recommendation of process improvements to the area (manager(s), and lead execution of approved delegations
• Use Radio Frequency Scan gun (RF Gun) to scan all product moves at the warehouse
• Receiving: Unloading trucks, receiving, and inbound audits
• Put away: Move pallets of product to storage locations
• Replenishment/Transport: Transport pallets of product to new locations within warehouse
• Inventory: Counting and confirming inventory, conducting inventory audits, and reporting discrepancies
• Order fulfillment: case picking, pallet picking, packing, and preparing orders for shipment, including e-commerce
• Shipping: Load outbound products on to delivery vehicles. Ensure proper placement and securing items inside delivery vehicles. Create and attach necessary shipping documents to packages, including labels, invoices, and packing slips
• Outbound Audit: Inspect products for damage or defects before packaging and shipping
• Equipment operation: Safely operating turret truck, reach truck, Standup forklifts, walkie riders, electric pallet jacks, shrink machines, and other warehouse machinery
• View or input information into a warehouse management system (WMS), enterprise resource system (ERP), or another database
• Warehouse maintenance: Keeping the warehouse clean and tidy, and performing general cleanup and organization. Sweeping floors, emptying trash cans, wiping down forklifts and warehouse equipment
• Health and safety: Following health and safety guidelines and ensuring a clean and safe working environment
• Perform rework function as required

Benefits

• medical, dental, vision, life, accident, critical illness, and disability insurance, retirement savings plans and company match, paid family leave, education-related programs, paid holidays, discretionary vacation time

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED