Supervisor, Intermodal Truck

CMA CGM•Norfolk, VA

3d•$65,000 - $72,000

About The Position

Responsible for the supervision of the assigned Intermodal Door team and oversees the day-to-day dispatch of all import and export loaded containers to ensure shipments are received and delivered in an efficient and timely manner. Manages to ensure standard processes are followed by direct reports and ensures work load is evenly distributed. Handles and resolves elevated issues by working with other internal departments and external customers. Looks for ways to improve Best Practices and communicates to upper management. Is cognizant that their work affects not just the Intermodal Department, but can have an impact on all other departments within the company.

Requirements

Solid working knowledge of Intermodal Transportation operating process
Proficient computer skills to include Microsoft Office applications
Detail-oriented person with strong organizational skills
Works Collaboratively within a team
Possesses excellent written and verbal communication skills
Demonstrates strong customer service skills and passion
Demonstrates a sense of urgency
Good interpersonal, organizational and problem solving skills
Can work under pressure in a fast paced environment
Ability to work independently
Maintains a high level of professionalism
High School Diploma or GED
1-3 years General Experience

Nice To Haves

Bachelor’s Degree

Responsibilities

Service Delivery Coordination - Manages the overall movement of containers to ensure door appointments are met and cargo is loaded/delivered timely
Works collaboratively with internal departments to expedite transport, including but not limited to - Overseas Offices - Home office - Customer service - Operations - Sales - Trade
Manages a significant volume of telephone and written communication within agreed upon Service Level Agreements
Serves as an elevated contact for service related issues or requests
Assists sales team with operational questions and/or service limitations prior to filing customer contracts
Cost Management - Scrutinizes accessorial charges to ensure the team is notifying and rebilling the customer for additional transport related expenses including but not limited to - Pre-Pulls - Revenue generating trucker yard and container yard storage - Multi-stops - Drop and picks
Identifies opportunities through macro analysis of customer locations for cost savings which includes match backs/one ways
Refreshes data daily in match back database
Analyze the results and provide dispatchers with potential moves to match
Determines, if requested by vendors, whether accessorial charges are applicable
Identifies ways to improve Best Practices
Monitors idle cargo to avoid port/rail storage at company expense
Monitors vendor work order discrepancies and serves as elevated contact
Monitors idle aging containers
Guarantees storage charges at rails/ports for service related issues or when applicable based on a service contract
Assists management in the implementation/management of cost savings initiatives and identifying additional cost savings opportunities
Approves spot rates by vendors that do not fall within established house carrier rates
Dispatch Management - Delegates work assignments
Allocates proper work coverage to ensure all duties can be completed on a daily basis by - Monitors staffing levels - Approves/Denies vacation requests - Monitors absenteeism and tardies - Re-allocates staff as needed to support daily/weekly volume levels
Ensures associates adhere to company/departmental policy and procedures
Communicate changes to policies and procedures through written and verbal communication
Serves as Intermodal Technical expert - Assists team members with minor operational issues - Resolves or elevates as needed major operational issues/problems/questions
Act as role model while simultaneously promoting exceptional customer service within the team
Compile weekly key performance indicators
Provide ongoing feedback on employee performance
Establishes goals and sets expectations for subordinates
Vendor Management - Monitors and reports trucker performance - Takes part in truck vendor meetings - Develops and maintains rapport with truck vendors - Monitor truck distribution