Supervisor-Insurance Verification

Baptist • Columbus, MS

1d

About The Position

This role Supervises the daily operations of the Insurance Validation Team
within Centralized Patient  Access. Ensures efficient workflows, appropriate
staffing levels, timely completion of verification tasks, and achievement of
departmental KPIs. Provides hands-on support for complex insurance scenarios, 
delivers ongoing training and development, and drives revenue cycle performance
through proactive  monitoring of authorizations, work queues, and payer
compliance. This position is under the general  direction of the leadership of
Centralized Patient Access or Baptist Connected Center-Corporate.  Performs
other duties as assigned.

Requirements

• Minimum 3 years of experience in insurance verification, patient access, or revenue cycle operations
• High School Diploma or equivalent
• Proficiency with EMR, registration, and insurance validation system.
• Strong understanding of insurance plans, benefits, authorizations, and payer regulations Excellent leadership, communication, and coaching skills
• Proficiency with EMR, registration, and insurance validation systems

Responsibilities

• Supervises the daily activities of the Insurance Validation Team, ensuring efficient workflows, appropriate staffing, and timely completion of verification tasks.
• Monitors work queues, productivity dashboards, and authorization turnaround times to meet or exceed departmental KPIs.
• Assists staff with complex insurance scenarios, including secondary coordination of benefits (COB), managed care rules, and government payer policies.
• Provides onboarding and ongoing training for insurance validation specialists to build technical competency and ensure consistent, high-quality performance.
• Evaluates team performance, conducts coaching and corrective action as needed, and completes annual performance reviews.
• Ensures compliance with all payer regulations, hospital policies, and revenue cycle standards.
• Collaborate with Patient Access leadership, clinical departments, and revenue cycle partners to resolve issues and optimize pre-service financial clearance.
• Participates in the planning, data collection, and analysis phases of performance improvement activities.
• Track and report key metrics such as verification accuracy, authorization turnaround, and denial prevention impact.
• Completes assigned goals and special projects as directed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees