Supervisor, Installation

Johnson Controls • Raleigh, NC

6d • $65,000 - $105,000 • Onsite

About The Position

As an Installation Supervisor in the Johnson Controls Fire Installation department, you will serve as the branch leader responsible for driving the successful delivery of all installation projects. In this role, you will oversee the coordination of personnel and materials to ensure timely and accurate completion of electronic system installations. You will lead the execution of business strategies, guiding and coaching your team to meet customer expectations and achieve financial goals. Your leadership will be key in fostering strong relationships and ensuring operational excellence across all installation activities.

Requirements

• Demonstrate supervisory/leadership abilities to include training, team building, presentation and negotiation skills, district administration and effective interaction with internal and external customers.
• NICET Level II Certification in Fire Alarm Systems.
• Bachelor's Degree, preferably in a Business or Engineering discipline or equivalent experience.
• Minimum of 5-10 years’ experience in Fire Alarm installation environment.
• Must have a valid driver's license and a driving record that meets company requirements.
• Minimum 5+ years’ field experience.

Responsibilities

• Revenue Responsibility - Including implementing plans, programs and processes designed to meet and exceed corporate goals and objectives of the Installation business including revenue and profitability.
• Customer Satisfaction - Responsible for maintaining effective customer communications along with building solid customer relationships. Ensure contractual obligations are fulfilled while quickly resolving customer complaints concerning Installation and collection issues thereby minimizing customer concerns and enhancing customer relations.
• Productivity Improvement - Responsible for setting fair and effective performance measurements that will motivate technicians to achieve and/or exceed their assigned goals.
• Safety Compliance - Ensure that all employees comply with corporate safety programs. Responsible to ensure that employee safety training is complete and up-to-date. Complete all accident investigations, in the office and in the field as required by the EHS policies. Complete monthly job site inspections as required by EHS policies
• Technician Support - On-call services 24/7 is required to assist the answering service with customer issues and direction with routing Service Technician's, problem solving, after hours phone and field technical support is required to ensure good customer relationships. Manage daily operation of all fleet vehicles used in the Installation department. Using independent judgment, provide day-to-day direction to the work crew
• Installation, Servicing, Programming of Installation project equipment per design and specifications.
• Works safely and responsibly to avoid injuries, damage to property, loss of unused materials and cleans up installation debris.
• Contacts customers prior to the date of scheduled installation to verify schedule.
• Tests operation of installed system to ensure proper functionally and approval from local AHJ.
• Reads building, electrical blueprints as required.
• Work with Project Coordinators to coordinates project installation with customers and contractors
• Coach and mentor less experienced installers
• Plan, schedule, supervise and control installations
• Partner with sales organization to during pre-bid process to ensure accuracy of upcoming projects
• Manage field resources to align with current and future project needs and customer obligations (Electrical)

Benefits

• Competitive salary and bonus plan
• Paid vacation/holidays/sick time - 15 days of vacation first year
• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
• Extensive product and on the job/cross training opportunities with outstanding resources
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

What This Job Offers

• Job Type: Full-time
• Career Level: Manager