Supervisor, Installation & Service

Comcast • Gadsden, AL

87d

About The Position

This position is a Direct Tech to Market where the supervisor will be in the field 100% of the time working out of their company vehicle. This position's scope covers three counties in and around Gadsden, AL. The person in this position is responsible for coaching, inspiring, motivating, guiding, and developing a team of technicians that are focused on providing amazing customer experience through the installation and service of our products. Fosters a positive team environment that enables employees to maximize performance, progress their careers, and become promoters and advocates of the company. Acts as a customer advocate and provides helpful solutions to meet the customer's needs. Customarily and regularly directs the work of at least nine or more full-time employees or their equivalent.

Requirements

• Bachelor's Degree preferred, or a combination of coursework and experience.
• 2-5 years of relevant work experience.
• Experience in telecommunication cable and/or fiber installation is strongly desired.

Nice To Haves

• Strong critical thinking skills.
• Ability to manage through ambiguity.
• Schedule flexibility for nonstandard working hours.

Responsibilities

• Provides daily mentor and feedback to team members focused on customer engagement and education of products and services.
• Acts as change management liaison and change lead in communicating important business initiatives.
• Promotes positive employee relations by encouraging a team environment of open communication.
• Responds to customer escalations to understand issues and offer helpful solutions.
• Monitors performance levels and team member activities, coordinating all company policies.
• Celebrates and reinforces employee successes through recognition and promotion.
• Encourages career development with each team member through the creation and management of individual development plans.
• Facilitates routine huddles with the team to improve employee and customer experience.
• Works cross-functionally to ensure that sophisticated issues are resolved accurately and timely.
• Ensures accurate follow-up with customers and others as needed.

Benefits

• An array of options for physical, financial, and emotional support.
• Expert guidance and always-on tools personalized to meet needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Telecommunications
• Education Level: Bachelor's degree