Supervisor, Installation & Service

Comcast • Heeney, CO

200d • $75,173 - $112,760

About The Position

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Requirements

• Bachelor's Degree preferred, or a combination of coursework and experience.
• 2-5 years of relevant work experience.
• Strong decision-making skills.
• Excellent coaching and communication skills.
• Ability to manage change effectively.
• Emotional intelligence and ability to inspire trust and motivation.

Responsibilities

• Provides daily coaching and feedback to team members focused on customer engagement and education of products and services.
• Acts as change management liaison and change lead in communicating important business initiatives.
• Promotes positive employee relations by fostering a team environment of open communication.
• Responds to customer escalations to understand issues and offer helpful solutions.
• Monitors performance levels and team member activities, administering all company policies.
• Celebrates and reinforces employee successes through recognition and promotion.
• Encourages career development with each team member through the creation and management of individual development plans.
• Facilitates routine huddles with the team focused on improving employee and customer experience.
• Works cross-functionally to ensure that complex issues are resolved properly and timely.
• Ensures proper follow-up with customers and others as needed.

Benefits

• Housing allowance available for eligible candidates.
• Best-in-class benefits to eligible employees.
• Commission eligibility for most sales positions.
• Bonus eligibility for most non-sales positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Broadcasting and Content Providers
• Education Level: Bachelor's degree