Supervisor, Installation- North Carolina, South Carolina, Kentucky, Tennessee

Stryker Employment Company • Columbia, SC

275d • Remote

About The Position

The position is responsible for the direct supervision of team members and team performance in various areas including installation planning and execution, installation quality, timely and accurate reporting, new hire training, team building, employee engagement, capacity, and customer support coordination. The individual will ensure adherence to quality standards and policies to guarantee efficient and effective installations while engaging customers and maximizing profitability. This role involves supervising 10-15 employees.

Requirements

• 2-3 years related technical experience (telecom, video/audio system installation, electrical/construction, medical device, hospital biomed) or Stryker installation experience.
• Prior experience supervising and leading individuals and teams desirable.
• Demonstrated ability to install majority of Stryker Communications Products.
• Excellent cable management and connection techniques.
• Experience with interpreting schematics diagrams.
• Experience with large-scale integration techniques.
• Remains current on professional certifications (e.g. OSHA) and Stryker SLMS training.
• Able to fulfill credentialing requirements for Customer Site and Hospital access.
• Must be able to communicate with large groups of people.
• Excellent Leadership, Organization, and Analytical skills.
• Excellent Interpersonal and Communication skills.
• Excellent problem-solving skills.
• Demonstrates a professional work ethic and attitude.
• Intermediate PC skills and appropriate application skills.
• Excellent written and verbal communication skills.
• Demonstrated ability to operate small hand tools and test equipment.

Nice To Haves

• Bachelor's degree (B. S or B.A) preferred but not required.

Responsibilities

• Responsible for daily assignment, prioritization, and supervision of Installation tasks.
• Directs Integration Specialist(s) to meet assigned goals using established guidelines, procedures, and policies.
• May supervise work details of outside contractors and ensure quality system requirements are met.
• Trains Integration Specialist(s) in the installation of surgical light suspension systems, surgical booms, video integration systems, and associated cabling.
• Drives functional capability within the team to ensure all team members are trained on all products.
• Monitors and documents Integration Specialist(s) proficiency.
• Facilitates ongoing training as required.
• Provides support to Integration Manager on planning, scheduling, and resource allocation for Installation projects.
• Recruits, hires, onboards, and develops Installation competencies of Integration Specialist(s).
• Ensures direct reports provide accurate records of equipment installation and associated activities.
• Provides information to produce regular reports using dashboards and metrics to measure team performance.
• Responsible for the quality of the installation.
• Performs pre-installation site visits and quality audits of installation projects when required.
• Ensures team compliance with installation and integration documentation procedures and standards.
• Ensures on-time completion of SLMS assignments and associated compliance training for Integration Specialists.
• Manages functional direct reports with talent offense and provides feedback to develop the team.
• Facilitates an environment through diverse thought and works alongside the team to develop creative paths forward.
• Participates in the design of key performance objectives for employees in alignment with the business mission and strategy.
• Collaborates with counterparts in other regions to identify gaps with current processes and systems.
• Assists other departments in the development and improvement of products and processes.
• Seeks out areas of opportunity to cross-train resources in other functional areas.
• Demonstrated ability to train others to interpret, understand, and install equipment according to complex wire diagrams and CAD drawings.
• Partners with internal project team to communicate expectations with customers and contractors.
• Drives implementation of identical installation and integration practices at different locations.
• Responds to internal and external customer inquiries and requests for service.
• Ensures effective communication with customers regarding the status of their project.
• Communicates lessons learned and proactively provides feedback to cross-functional partners.
• Ensures team compliance with procedures, policies, and standards regarding travel booking and expense reporting.
• Evaluates team on a consistent basis to drive efficiency and set clear expectations.
• Adheres to all safety policies and standards as dictated by customer facilities and by Stryker.
• Completes training to ensure proper PPE is utilized during execution of job responsibilities.
• Advocates the importance of safe work practices.

Benefits

• Equal opportunity employer.
• Consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.
• Opportunity to work in a leading medical technology company.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree