Supervisor II - Support (A-Shift M-F 6AM-2:30PM)

DSV•Lancaster, OH

3d•Onsite

About The Position

Supervises and coordinates activities of dept. supervisors, material handlers, dept. team leads workers engaged in shipping, receiving, inspecting, storing, issuing, delivering, and maintaining records for a variety of materials, equipment, and supplies. Forecasts and schedules all Support dept. activity with client, and other supporting contracting agencies. Provide management and clients with real-time information on work in progress and any active work stoppages that affect Service Level Agreement.

Requirements

This is a senior level supervisory position.
Solid interpersonal and analytical skills are required.
Bachelor’s degree or equivalent is required.
Generally prefer 3-6 years’ experience in material handling operations, with at least 3 years supervisory experience in Data Center Support Operations.
Must be able to pass any federal/state/local government, airport, or company-required background checks, clearances, and/or drug and alcohol tests.

Responsibilities

Oversees all Support Dept. supervisors.
Schedules material, training and readiness for Support team functionality including standard builds, Decommissions, Rack moves, Starburst builds, Sub Week Server builds.
Compiles special or routine reports for all Support dept. related activity for management regarding financial or operational matters of assigned area and multiple shifts
Primary Escalation point for any damage, quality, safety, or performance related issues within the Support Dept.
Analyzes various customer provided forecasts to align with local client Hardware Operations team to determine priorities, assignments and work methods required to meet schedules, utilizing knowledge of shipping procedures, routes, and rates
Oversees, organizes, and coordinates annual inventory process
Analyzes delivery and shipment history to resolve discrepancies between stock control records and inventory on hand; accountable for accurate, up-to-date records and stock.
Ensure adequate safety measures are followed to protect client property and personnel.
Inspects inbound material and escalates quality issues found during receipt inspection and prior to builds activity. Advises subordinates with questions or problems in any aspect of work activities
Organizes layout of workstations, material storage areas, tools, and coordinates with other vendors for usage of shared spaces.
Monitors work and client troubleshooting software for work stoppages and examines records for accuracy, neatness and conformance to policies and procedures.
Participates in ordering of stock items to replenish levels.
Ensures standardization of all Support dept. activities and processes across all shifts and server platforms.
Recommends and implements new or changes to procedures to improve efficiency.
Final Quality control for Support dept. activity prior to handoff to client. Provides feedback to clients on work in progress and estimated project completion dates.
Trains Support Dept. supervisors, team leads, and associates in server installation, tool usage, fiber handling, and tray population best practices.