Supervisor II - Power Systems

Thompson Tractor • Birmingham, AL

2d • Onsite

About The Position

The Power Systems Service Supervisor is responsible for serving as team leader and tracking efficiency for 5-15 Marine, EPG, and Truck technicians, while ensuring that customer needs are met at the highest level. This Supervisor position will be responsible for managing all Power Systems technicians. This position is a dynamic position and will require someone who is knowledgeable and or willing to learn about the Marine, EPG, and Truck Service business. The Service Supervisor will support the Service Dispatcher and/or Service Advisor in their daily tasks including handling incoming calls, producing quotations and estimates, opening, and closing work orders, adjusting time on work orders, dispatching Field Service Technicians, assigning jobs to Shop Technicians, training/mentoring less experienced Technicians, and other duties not specified.

Requirements

• High school diploma or the equivalent required.
• Experience using personal computers including Microsoft Word and Excel and basic typing skills are required for this position.
• Telephone / verbal / written communication skills
• Microsoft Office Suite
• Microsoft SharePoint
• Microsoft Dynamics AX 2012
• Strong technical / equipment repair skills
• Microsoft Word and Excel -basic and intermediate
• Supervisory skills training
• Business communication skills training
• OSHA & MSHA required training
• Vendor technical sites (Infocast, SIMSi, Independent Truck Network SharePoint site)
• Compliance training
• Safety
• Ability to speak, listen, write, and communicate effectively.
• Ability to grasp, stoop, kneel, and climb as required.
• Ability to safely list up to 75 lbs.

Nice To Haves

• Experience working as a Service Technician preferred.

Responsibilities

• Coach and direct Service Department employees
• Monitor, improve, and maintain Technician performance.
• Ensure proper planning of jobs, quoting, parts availability, and manpower.
• Effectively handle customer objections and concerns
• Maintain (and ensure technicians maintain) proper dialog with customer and inform customer of repair status as required.
• Monitor customer satisfaction and employee morale and take steps to improve both when necessary.
• Minimize customer downtown with accurate and efficient job planning and repairs.
• Effectively communicate with company personnel
• Uphold the Core Values of Safe and Secure, Stronger Together, People of Integrity, and Driven to Serve.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED