Supervisor II, Donor Transfusion

Cape Cod Healthcare•Hyannis, MA

21h

About The Position

1. Assures the development, coordination, implementation and standardization of all policies, procedures, and practices of all Blood Bank operations at Cape Cod Hospital Laboratory. Provides services to meet all Cape Cod Healthcare patient needs in accordance with accepted standards and practices. 2. Oversees all related operations of the Blood Donor Center/Program. Continually seeks means of marketing and expanding services. Continuously increases collections by growing internal database as well as external drives or mobile collections. Explores means of decreasing dependency on purchased blood from outside sources thereby decreasing costs 3. Supervises the performance of procedures to obtain and provide data and blood products for use in patient diagnosis and treatment including but not limited to: · procedures necessary to assure compatible blood for patients (e.g. blood typing, antibody screening and identification, crossmatching, etc.) · oversees the preparation and dispensing of blood products for transfusion · oversees the performance of serologic testing for use in the diagnosis and treatment of disease · Keeps current with and follows all Q.C. and instrument calibration policies and procedure · helps perform instrument troubleshooting as necessary and preventive maintenance as scheduled as necessitated · oversees the accurate transcription of completed test data for reporting 4. Plans, organizes and provides services for assigned sections of the Blood Bank and Donor Center. · Create and maintain employee scheduling in accordance with contract language. · Orders and controls supplies and equipment. Monitors maintenance and repair of equipment. · Coordinates and monitors quality control activities to ensure that standards and procedures are followed and recorded. · Evaluates quality of work performed for accuracy and timely reporting of test results. · Responsible for all aspects of blood donation, including marketing and donor recruitment. · Responsible for oversight, set-up and maintaining fixed off site and mobile collections. · Responsible to provide Blood Bank and Serology testing for CCH. 5. Works in donor room to maintain technical competency in all areas of responsibility, to fill-in during breaks, short-staffing, excess workload and complex procedures. · Obtains health histories and physical exams. · Phlebotomizes patient and donors · Prepares and labels blood components and samples for testing. · Accurately transcribes test data and other clerical functions. · Recruits donors i.e. autologous and homologous. · Maintains inventory of supplies · Performs donor related clerical functions · Makes recommendations and implements process improvement measures for quality and/or efficiency. · Assists pathologists in maintaining programs including but not limited to: quality control, instrument maintenance, quality assurance and improvement and new methodologies development · Reviews all donor paperwork for accuracy and completeness.Orients and trains all staff and evaluates work performance, according to the guidelines established for the department to determine employee competence Serves as a technical reference in for blood bank, donor room and hospital staff Recommends, develops, and maintains Quality Control, Quality Assurance, and Quality Improvement programs Maintains confidentiality of information deemed confidential in conjunction with CCH HIPAA regulations Maintains harmonious and cooperative relations with fellow employees, medical staff, patients and guests and serves effectively as part of the Laboratory team in performing professional service to patients Maintains professional growth and development through approved seminars workshops, and professional affiliations to keep abreast of latest trends in field of expertise Maintains a thorough knowledge of departmental and Hospital policies and procedures as they pertain to the job, including the fire and disaster plans Performs other work related duties and activities as assigned or requested Ensures the satisfaction of all users of the departments' services, both internal and external and seeks to continually improve Customer Service satisfaction. Participates in the Laboratory's Quality Assurance program including the development of appropriate area monitors Provides input to the operating and capital equipment expense budgets on time. Strives to operate section within allocated budget and submits monthly variance reports on time Participates in interviews of applicants and make recommendations for hiring Develops and maintains effective communication with assigned staff, co-workers, physicians and other hospital personnel or others who provide or receive laboratory services Conducts monthly sectional meetings of staff and records minutes Maintains professional growth and development through approved seminars workshops, and professional affiliations to keep abreast of latest trends in field of expertise Maintains section reports and records as required by regulatory agencies Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects Cape Cod Hospital’s commitment to CARES: compassion, accountability, respect, excellence and service

Requirements

Bachelor (BS, BA) in clinical laboratory sciences area or any related field
ASCP, NCA or equivalent.
5 years of related experience, preferably in a blood center.
Knowledge of Regulatory and accreditation requirements, prior supervisory experience preferred.
Excellent organizational skills, the ability to handle multiple priorities effectively, analyze problems and implement appropriate solutions, and assimilate information quickly.
Ability to work independently while developing functioning teams among staff.
Excellent interpersonal, verbal and written communication skills to deal with all levels of staff, hospital personnel, physicians, volunteers and donors.
Required to travel to Donor sites throughout the region.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures or governmental regulations.
Ability to write reports, business correspondence and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical solutions.
Ability to define problems, collect data, establish facts, and draw valid conclusions.

Nice To Haves

SBB certification preferred.
Knowledge of Regulatory and accreditation requirements, prior supervisory experience preferred.

Responsibilities

Assures the development, coordination, implementation and standardization of all policies, procedures, and practices of all Blood Bank operations at Cape Cod Hospital Laboratory.
Oversees all related operations of the Blood Donor Center/Program.
Supervises the performance of procedures to obtain and provide data and blood products for use in patient diagnosis and treatment
Plans, organizes and provides services for assigned sections of the Blood Bank and Donor Center.
Works in donor room to maintain technical competency in all areas of responsibility, to fill-in during breaks, short-staffing, excess workload and complex procedures.
Orients and trains all staff and evaluates work performance, according to the guidelines established for the department to determine employee competence
Serves as a technical reference in for blood bank, donor room and hospital staff
Recommends, develops, and maintains Quality Control, Quality Assurance, and Quality Improvement programs
Maintains confidentiality of information deemed confidential in conjunction with CCH HIPAA regulations
Maintains harmonious and cooperative relations with fellow employees, medical staff, patients and guests and serves effectively as part of the Laboratory team in performing professional service to patients
Maintains professional growth and development through approved seminars workshops, and professional affiliations to keep abreast of latest trends in field of expertise
Maintains a thorough knowledge of departmental and Hospital policies and procedures as they pertain to the job, including the fire and disaster plans
Performs other work related duties and activities as assigned or requested
Ensures the satisfaction of all users of the departments' services, both internal and external and seeks to continually improve Customer Service satisfaction.
Participates in the Laboratory's Quality Assurance program including the development of appropriate area monitors
Provides input to the operating and capital equipment expense budgets on time.
Participates in interviews of applicants and make recommendations for hiring
Develops and maintains effective communication with assigned staff, co-workers, physicians and other hospital personnel or others who provide or receive laboratory services
Conducts monthly sectional meetings of staff and records minutes
Maintains professional growth and development through approved seminars workshops, and professional affiliations to keep abreast of latest trends in field of expertise
Maintains section reports and records as required by regulatory agencies
Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects Cape Cod Hospital’s commitment to CARES: compassion, accountability, respect, excellence and service