Supervisor - IFR

Vallen•Beaumont, TX

About The Position

Join our exciting & dedicated team at Vallen as a Tech Service Supervisor focused on Instrument, Fire, and Respiratory services in our Vallen Safety Services group. In this position, you will be responsible for overseeing daily activities and performance for a team of service technicians to ensure the quality of work provided to the customer meetsand/or exceeds Vallen's contract and the customer's service level agreement. You will also ensure assigned team membersare properly trained and are working in compliance with Vallen standard operating procedures, company policies, and customer specifications.

Requirements

High School or GED
Bachelors in related field of study or
6+ years of applicable direct experience
5+ Current Certifications (manufacturer/state) in a fire protection related field
Mechanically inclined
Advance communication, initiative, and problem-solving skills
Specific -- RELEVENT experience
In-depth experience inspecting, testing, maintaining, and repairing Life Safety Equipment.
Demonstrated ability to repair and service equipment sold by Vallen.
Current motor vehicle license with a good driving record; Commercial Driver License (CDL) required if transporting loads of hazardous materials.
Demonstrated proficiency with hand tools.
Demonstrated ability and/or competencies to manage a team successfully.
Demonstrated positive customer service and the ability to manage multiple customer accounts.
Demonstrated advanced computer skills.
Must be able to read, write and comprehend English.

Responsibilities

Performs staff supervisory duties for assigned team of Service Technicians; responsibilities include but are not limited to interviewing, selecting, hiring, coaching, training, counseling, delegating work assignments and disciplining associates while enforcing company policies, procedures, and productivity standards.
Acts as the liaison between Vallen Safety Services and the customer; interfaces and collaborates with the customer for coordination of work requests and desired job activities.
Reviews and approves all labor times reported by assigned technicians.
Demonstrates awareness of profitability and utilization rates, cash flow, and other company metrics.
Continually looks for process and/or cost savings improvement opportunities at the client and collaborates with the client on desired service offerings.
Performs and/or oversees safety and technical audits.
Schedules and performs quality inspections.
Accountable for asset management and protection
Accountable for client facility protection.
Ensures all documentation for work requests and assignments are filled out accurately, completely and submitted for proper invoicing; ensures required copies are provided to the customer upon servicing equipment.
Maintains accurate inventories related to job and maintenance orders.
May be required to respond to emergency field calls and/or assist with parts and equipment requests in absence of a technician.
Demonstrates in-depth knowledge of all regulatory standards i.e., State, OSHA, and NFPA regulations, Manufacturer guidelines and VSS SOP's; always exhibits safe work practices.
Accountable for appropriately using and/or overseeing the use of various company provided assets which may include but are not limited to company vehicle, inventory, safety equipment, laptop, LSI scanner, test equipment, tools, radio, cell phone, fuel card and/or credit card.
Performs other duties as assigned.