Supervisor- ICR Field Service

Genuine Parts Company • Pittsburgh, PA

18d

About The Position

SUMMARY: MI Field Service Manager is responsible for planning, managing, reviewing, and executing the field service operations to achieve output and quality objectives of one (1) field service shop with large scale sales. This role is responsible for hiring, training, coaching a team of one to five or more employees including but not limited to Field Service Technicians, Field Service Supervisors, CS Representatives, and Clerical/administration. JOB DUTIES Manages and review all operating expenses at assigned facility. Manages hiring and firing of all personnel at assigned facility. Manages all inventory items assigned to facility. Oversees and review all safety and financial audits. Makes sure the location has a schedule board and it is updated daily. Makes sure all Field Service team members understand and follow all procedures and processes implemented by CI team. Monitors performance metrics and allocates resources as necessary to ensure high quality service at optimal efficiency. Develops a documented succession plan for their location. Provides coaching and feedback to all employees. Performs other duties as assigned.

Requirements

• Typically requires a high school diploma or GED and ten (10) or more years of related experience or an equivalent combination.
• Specific knowledge of field service duties required.
• Ability to work with the team in the field when the need arises.
• Ability to maintain a positive attitude and productive, driven work ethic required.
• Strong interpersonal, analytical, and problem-solving skill required.
• Ability to remain calm and clear-headed in an emergency required.
• Good communication skills required.
• The employees is regularly required to lift/carry up to 50 pounds as well as the ability to lift bulky objects.
• The employee is regularly required to use neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb and carry, crawling.
• Working conditions may be indoor and/or outdoor.
• Noise level may be loud at times.

Responsibilities

• Manages and review all operating expenses at assigned facility.
• Manages hiring and firing of all personnel at assigned facility.
• Manages all inventory items assigned to facility.
• Oversees and review all safety and financial audits.
• Makes sure the location has a schedule board and it is updated daily.
• Makes sure all Field Service team members understand and follow all procedures and processes implemented by CI team.
• Monitors performance metrics and allocates resources as necessary to ensure high quality service at optimal efficiency.
• Develops a documented succession plan for their location.
• Provides coaching and feedback to all employees.
• Performs other duties as assigned.

Benefits

• Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 101-250 employees