Supervisor I

kate spade new york•Auburn Hills, MI

1d•Onsite

About The Position

Since its launch in 1993, Kate Spade New York has been a colorful, bold, and optimistic global lifestyle brand, designing seasonal collections of handbags, ready-to-wear, jewelry, footwear, home décor, and more. As part of the Tapestry portfolio, Kate Spade New York is committed to innovation, inclusivity, and equity. The Supervisor supports store leadership by fostering a customer-first, high-energy sales environment with exceptional floor supervision. This role is crucial for driving store productivity and profitability through team building, coaching, goal setting, client development, and adherence to brand standards. The Supervisor acts as a brand ambassador, leading by example to elevate service, selling behaviors, and operational excellence on the sales floor.

Requirements

Strong written and verbal communication skills
Detail-oriented, proactive, and able to multi-task and prioritize effectively
2+ years of experience in a retail service environment in a management or floor leadership role
Ability to communicate effectively with customers and staff and confidently navigate the sales floor
Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook
Social media literacy and understanding of platform trends
Comfort with omni-channel/virtual selling tools and clienteling systems
Strong English language proficiency
Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high-traffic retail days (including, but not limited to, public holidays)
Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom

Nice To Haves

Luxury/premium or comparable retail experience

Responsibilities

Drive personal sales performance while leading the team to achieve sales and KPI targets
Analyze metrics and implement best practices to improve results and efficiency
Build client relationships through proactive outreach and kate spade service standards
Ensure exceptional in-store and after-sales experiences
Lead proactive outreach to drive repeat business and VIP retention
Model kate spade service behaviors (“host of the party”—meet, greet, create conversations), setting the scene for strong relationships and needs discovery
Coach team on goals and performance
Support recruitment, onboarding, and ongoing development
Support recruitment, onboarding, role modeling, and ongoing training
Provide feedback to store leadership on individual performance and development needs
Act as an advocate for the team
Foster an inclusive, equitable, and diverse culture that empowers teams to thrive authentically
Perform and supervise opening/closing procedures: cash handling, bank deposits, register operations, and securing the facility (key-holding responsibilities)
Accurately process POS transactions and inventory functions (transfers, receiving, shipments, repairs, damages) to maintain inventory integrity
Keep an organized stockroom
Direct timely replenishment to ensure availability on the sales floor
Drive omni-channel and virtual selling initiatives, including live-stream shopping
Promote brand-safe social media engagement and awareness of trends
Lead customer data capture to grow loyalty and repeat purchases