Supervisor I

Stanford Health Care•Livermore, CA

20h•Onsite

About The Position

Responsible for managing clinical and/or support staff and working closely with physicians and mid-level providers to ensure clinic operations run smoothly, UHA policies and procedures are adhered to, and an excellent patient experience is consistently delivered. As a Supervisor I, the incumbent may be assigned to one or two areas of a practice such as the front office, back office, or float pool. The incumbent coordinates, leads and directs the day-to-day activities of individuals or a group of individuals. Leading & directing is usually restricted to assigning, monitoring, and reviewing progress and accuracy of work (and/or providing guidance on more complex issues). This role has authority for personnel actions typically associated with full supervisory status (e.g., hiring, performance reviews, disciplinary actions). The FLSA classification is typically the same as subordinate employees and most of the work time is spent performing many of the same duties.

Requirements

High school graduate or equivalent.
Two (2) years of medical front and/or back office experience including one (1) year in a lead capacity.
Ability to direct and supervise staff.
Knowledge of medical practice and patient care.
Knowledge of examination, diagnostic, and treatment room procedures.
Knowledge of medical equipment and instruments to administer patient care.
Knowledge of common safety hazards and precautions to establish a safe work environment.
Skill in assisting in a variety of treatments and medications as directed.
Skill in taking vital signs, maintaining records and recording test results.
Skill in developing and maintaining department quality assurance.
Skill in establishing and maintaining effective working relationships with patients, medical staff, and the public.
A pleasant, upbeat manner is required.
Ability to maintain quality control standards.
Ability to react calmly and effectively in emergency situations.
Ability to interpret, adapt and apply guidelines and procedures.
Ability to communicate clearly and effectively verbally and in writing.
Customer service, clerical and computer skills (i.e., full competency in Microsoft Office to include Word, Excel and Outlook).
Current American Heart Association Certification for Basic Life Support for Healthcare Providers.

Nice To Haves

Graduation from an accredited program for Medical Assistants.
Candidates with Epic EMR experience.

Responsibilities

Executes world class practices of service and patient care in support of C-I-CARE standards.
Uses C-I-CARE templates and the following components for all communication with patients and staff: CONNECT with people by calling them their proper name, or the name they prefer (Mr., Ms., Dr.) INTRODUCE yourself and your role COMMUNICATE what you are going to do, how long it will take, and how it will impact the patient ASK permission before entering a room, examining a patient or undertaking an activity RESPOND to patient’s questions or requests promptly; anticipate patient needs EXIT courteously with an explanation of what will come next.
Manages daily operations of the office/practice support and clinical staff.
Meets with staff to implement, manage and enforce office/practice protocol, procedures, changes, etc. and ensure compliance with new and existing policies/procedures.
Schedules work assignments and manages workflow, including approving timecards and PTO requests, while ensuring adequate staffing to meet patient care and office/practice needs.
Manages physicians’ schedules in Epic with regard to keeping up with requests for surgery time, vacation, and time out of the office.
Acts as a liaison between physicians/providers and clinical staff.
Recruits, hires and manages staff.
Provides leadership for employees so as to foster professionalism towards patients, physicians, and co-workers including successful implementation of C-I-CARE.
Meets with support staff to address performance and serves as point of contact for employee issues.
Consults with Practice Administrator and/or Human Resources for appropriate resolution.
Provides coaching and performance feedback.
Coordinates and implements staff training and development.
Completes employee performance reviews and provides input on compensation adjustments in consultation with Practice Administrator and/or Human Resources.
Ensures proper stocking of exam/procedure rooms and ensure cleanliness and organization of office, lab, equipment and exam rooms.
Assists and champions the conversion to EMR.
Works closely with the landlord, or UHA Facilities Management, to update all office staff regarding building repairs or upgrades which may affect day-to-day operations.
Assists with triage calls not intended for a specific physician/provider, and assist with medical emergencies.
Manages and resolves patient complaints and concerns.
Performs other duties as assigned and participates in organization projects as assigned.
Adheres to safety, HIPAA and compliance policies.