Supervisor I, Warehouse Operations

Chick-fil-A•Elsmere, KY

About The Position

The Warehouse Supervisor will lead a shift of warehouse staff for the new Chick-fil-A Supply Distribution Center (DC) in Elsmere, KY. This individual, in collaboration with other leaders, will be responsible for executing safe and effective operations that meet the needs of the organization and its employees. Reporting directly to the Operations Manager, this person will lead a team dedicated to delivering exceptional customer service for Chick-fil-A restaurant Operators while ensuring safety and achievement of several critical key performance indicators (KPIs). The Warehouse Supervisor will help drive the operations of the distribution center and will enable supply chain innovation unique to the food service industry. Most importantly, this person will lead in a way that supports Chick-fil-A’s vision and strategy while embodying the corporate purpose. About Chick-fil-A Supply Chick-fil-A Supply®, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A restaurants. Chick-fil-A Supply® ensures restaurants have the food and products they need through a seamless delivery experience that extends Chick-fil-A's culture of care. For more information, visit cfa-supply.com .

Requirements

High school degree or similar
3+ years of experience in warehouse leadership
Demonstrated experience with and functional knowledge of food service distribution, including warehousing, operations (including Six Sigma and Lean), engineering standards, warehouse equipment, and performance metrics
Working knowledge of innovations in supply chain and warehouse operations
Knowledge of and ability to ensure compliance with general safety standards, quality specifications, and governmental requirements
Ability to complete physically demanding work, including consistently lifting up to 60 pounds
Ability to work a flexible schedule, including weekends, holidays, and rotating shifts
Demonstrated ability to value both relationships and results and to put others above themselves
Strong aptitude to think critically, solve problems, and drive improvements in a professional and respectful manner
Exceptional organization, attention to detail, and communication skills
Strong ability to negotiate and resolve conflict by navigating confrontational situations to ensure all parties are treated with honor, dignity, and respect

Nice To Haves

4+ years of experience in warehouse operations, supporting in a food distribution or food manufacturing environment
Experience in a start-up environment
Demonstrated success in operations and people leadership
Experience with a warehouse management system
Proficient in Microsoft Word, Excel, Outlook, and Access; experience with ERP, WMS, and TMS solutions

Responsibilities

Motivate, staff, schedule, and support a dynamic team responsible for receiving, picking, loading, and completing other warehouse tasks by creating workflow and eliminating waste in the operation
Oversees daytime transportation operation performance to include audits and observations of routes, when required
Closely collaborate with leaders and team members to identify and resolve operational bottlenecks
Carefully monitor expenditure data and support budget management
Recruit, train, and develop a strong team
Collaborate with the warehouse manager regarding staff performance; identify and drive areas of improvement; and recognize team members’ outstanding performance
Act as a liaison to Restaurant Services, balancing the needs of the Operator with the capabilities of the operation
Implement, manage, and improve distribution center operations
Deliver high service levels to Operators and achieve Key Performance Indicators (KPIs)
Work closely with the DC Leadership Team, CFA Supply Services, and various business partners to ensure optimal alignment and collaboration
Support the Chick-fil-A vision and strategy by building a culture that aligns with the Chick-fil-A Supply values of care, safety and excellence
Complete other activities as required