Supervisor, HRSC Benefit Operations

Comcast

1d

About The Position

The Supervisor, HRSC Benefit Operations is responsible for leading and overseeing a team of Benefit Operations Specialists who provide high-quality Human Resources service delivery support to employees, People Leaders, and HR partners. This role ensures consistent, accurate, and timely resolution of complex benefits, payroll, and HR process inquiries in accordance with established Service Level Agreements (SLAs), policies, and compliance requirements. The Supervisor drives operational excellence through team performance management, coaching, workload prioritization, escalation leadership, and continuous process improvement. This role plays a critical part in ensuring data integrity, regulatory compliance, customer satisfaction, and strong cross-functional collaboration across HR Service Delivery, Centers of Excellence, Payroll, Tax, and other key partners.

Requirements

• Bachelor's Degree (or some combination of coursework and experience, or extensive related professional experience)
• 2-5 Years Relevant Work Experience
• Continuous Process Improvement
• Cross-Team Collaboration
• Data Analytics
• Human Resources (HR)
• Human Resources Processes
• Performance Management (PM)
• Team Performance

Responsibilities

• Supervise, coach, and develop Benefit Operations Specialists
• Set performance expectations aligned to SLAs, quality, and customer outcomes
• Support onboarding, training, staffing coverage, and business continuity
• Oversee execution of complex benefits and HR processes (401K, ESPP, International Retirement plans and data management)
• Oversee delivery of benefit reporting and annual benefit processes ensuring timeliness and attention to deadlines
• Serve as escalation point for high‑risk or complex employee cases
• Monitor workload, backlog, SLA adherence, and service quality
• Ensure HR data accuracy, compliance, and audit readiness
• Partner with HR Service Delivery, COEs, Payroll, Tax, Legal, and HRBPs
• Communicate risks, trends, and systemic issues; drive resolution
• Identify root causes, improvement opportunities, and control gaps
• Support new services, projects, and policy or process changes
• Reinforce governance, documentation, and compliance standards
• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Benefits

• Best-in-class Benefits
• Commission (for most sales positions)
• Bonus (for most non-sales positions)
• Benefits that connect you to the support you need when it matters most
• Benefits that help you care for those who matter most
• Array of options, expert guidance and always-on tools, personalized to meet the needs of your reality
• Support physically, financially and emotionally through the big milestones and in your everyday life

What This Job Offers

• Job Type: Full-time
• Career Level: Manager