Supervisor Housekeeping

Hilton Grand Vacations•Winter Garden, FL

About The Position

There’s nothing more rewarding than creating lifelong memories, for yourself and for others. And that’s what you’ll do with us. Through our inclusive culture of belonging, we value and celebrate the uniqueness of every individual who makes us who we are and is part of our amazing global community of more than 14,000 Team Members. They are the versatile and resourceful people who deliver memorable experiences for our Members and Guests every single day through their commitment and passion for who we are and what we do. As an award-winning workplace, we pride ourselves on the positive impact we make in our industry and in the communities where we live and work. And we’re dedicated to recognizing, rewarding and supporting every achievement, however big or small. It’s all part of making incredible memories, together. Find your path in a career that really matters, where you’ll truly belong. Join our growing, innovation-driven team today. Extraordinary People, Exceptional Benefits: Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision Recognition Programs and Rewards Travel Discounts Program Outstanding Paid Vacation Program and Paid Sick Days Employee Assistance Program that supports your physical and mental wellbeing 401(k) program with company match Tuition reimbursement programs Employee Stock purchase program Numerous learning and advancement opportunities And more! As a Housekeeping Supervisor , you would be responsible for performing your position's responsibilities in alignment with Hilton Grand Vacations culture by performing the following tasks to the highest standards Coordinate staff schedules according to standards and forecasted occupancy; assigns daily work tasks to employees Maintain room inventory timely and efficiently for the Front Desk Documents and communicates maintenance requests to the engineering department to ensure resort service quality standards are met Responds quickly to guest requests in a friendly manner. Follows up to ensure guest happiness Displays professional image at all times through appearance, dress, and conduct Ensures hotel complies with all federal, state, and local laws, including OSHA Maintain compliance with both company policies and procedures. Maintain the highest standards of professionalism when interacting with fellow team members, management, owners, members and guests. Perform other duties as assigned by management.

Requirements

High School Diploma/GED
1-3 years of related experience
Basic computer skills
Proficient English language to communicate both verbally and in writing with guests, owners, co-workers, and fully comprehend job assignments

Nice To Haves

CPR/First Aid
2+ years of Supervisory experience
Prior housekeeping experience in hospitality industry
Bilingual

Responsibilities

Coordinate staff schedules according to standards and forecasted occupancy; assigns daily work tasks to employees
Maintain room inventory timely and efficiently for the Front Desk
Documents and communicates maintenance requests to the engineering department to ensure resort service quality standards are met
Responds quickly to guest requests in a friendly manner.
Follows up to ensure guest happiness
Displays professional image at all times through appearance, dress, and conduct
Ensures hotel complies with all federal, state, and local laws, including OSHA
Maintain compliance with both company policies and procedures.
Maintain the highest standards of professionalism when interacting with fellow team members, management, owners, members and guests.
Perform other duties as assigned by management.

Benefits

Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
Recognition Programs and Rewards
Travel Discounts Program
Outstanding Paid Vacation Program and Paid Sick Days
Employee Assistance Program that supports your physical and mental wellbeing
401(k) program with company match
Tuition reimbursement programs
Employee Stock purchase program
Numerous learning and advancement opportunities
And more!