Supervisor Housekeeping- Full Time (Harrah's Atlantic City)

Caesars Entertainment Corporation•Atlantic City, NJ

48d•$50,000

About The Position

Responsible for the efficient daily operation of the Housekeeping department and ensuring the overall quality of the guest rooms and public areas of the hotel towers

Requirements

Previous housekeeping experience required; supervisory experience preferred
Prior experience working with chemicals and cleaning supplies and knowledge of MSDS and OSHA guidelines preferred
Strong oral and written communication skills
Excellent interpersonal and customer service skills
Excellent organizational, team building and problem-solving skills
Proficiency in the use of Microsoft Office Suite
Ability to converse, read and write in English required; additional languages helpful

Nice To Haves

Bachelor's degree preferred
Experience with linen inventory control preferred

Responsibilities

Trains and supervises Housekeeping staff to ensure the highest safety, room quality and productivity standards
Ensures proper training in MSDS and OSHA requirements
Appropriately schedules staff according to hotel occupancy, taking into consideration scheduled arrivals, departures and groups
Prepares and distributes daily job duty assignments
Clearly communicates established departmental service and performance standards; motivates, monitors, coaches and develops individual performance to successfully achieve standards
Effectively communicates service breakdowns, daily plans and other pertinent information to each shift, using team meetings, e-mail, information boards and other approved communication vehicles
Provides End of Shift Report and other updates at the completion of shift; reviews & acts accordingly on updates received at the beginning of shift
Conducts daily random visual inspections of guest rooms and public areas of hotel towers to ensure cleanliness and appearance standards are maintained
Responsible for the signing in and out of all keys, according to established procedure
Coordinates with Facilities to ensure prompt resolution of any reported deficiencies
Inspects rooms and public areas of hotel towers, ensuring highest level of cleanliness standards, prior to VIP arrivals
Immediately reports any safety concerns to management
Responds to and handles any guest issues, resolving to 100% guest satisfaction
Oversees and expedites special requests from the Front Desk
Interviews applicants and makes employment offers
Ensures fair treatment according to company policy and relevant collective bargaining agreement
Executes and issues notices of disciplinary action when appropriate
Responsible for timely staff evaluations
Responsible for staff and volume analysis and other reporting requirements
Completes special assignments as requested