Supervisor, Housekeeping

Hard Rock Hotel & Casino Ottawa

26d•Onsite

About The Position

Under the supervision of the Housekeeping Manager the incumbent ensures the cleanliness, safety and overall appearance of the public areas, lobbies, restrooms, corridors and hotel rooms. They oversee a team, manage inventory, respond to guest concerns and maintain high standards of cleanliness and guest satisfaction. Key responsibilities include training, scheduling, and evaluating staff; ensuring areas meet standards of cleanliness, safety, and service; and responding to guest needs and complaints.

Requirements

High School diploma or equivalent.
Prior supervisory experience inpublic space or related environment.
Experience in public areas, housekeeping or related field.
Strong leadership and the ability to motivate and manage a team.
Excellent verbal and written communication skills are needed to interact with staff, guests and management.
Strong organizational skills and time management skills.
Strong customer service skills to address guest inquiries and resolve complaints.
Knowledge of cleaning products, equipment and cleaning techniques.
Understanding of inventory management, ordering supplies and maintaining stock.
Basic computer skills including using spreadsheets and email.
Strong knowledge of health and safety regulations related to cleaning and maintenance.

Responsibilities

Supervise and direct the work of housekeeping staff, including training, scheduling, and evaluating performance.
Assign tasks and ensure work is completed efficiently and effectively.
Maintain a positive and supportive work environment.
Oversee daily cleaning and maintenance of public areas, including lobbies, restrooms, and public gathering spaces.
Inspect public areas regularly to ensure cleanliness and safety standards are met.
Address maintenance issues and ensure timely resolution.
Respond to guest inquiries and complaints promptly and professionally.
Escort guests to requested areas as needed.
Provide excellent customer service and maintain a positive attitude.
Ensure compliance with safety and sanitation policies and procedures.
Monitor for potential hazards and report any safety concerns.
Observe and report unusual or suspicious behavior.
Prepare reports and updates for management.
Manage and replenish cleaning supplies.
Assist with inventory management and other administrative tasks.
Communicate effectively with staff, guests, and other departments.
Collaborate with other teams to ensure a smooth and efficient operation