Supervisor Housekeeping

Hilton Grand Vacations•Ridgedale, MO

About The Position

There’s nothing more rewarding than creating lifelong memories, for yourself and for others. And that’s what you’ll do with us. Through our inclusive culture of belonging, we value and celebrate the uniqueness of every individual who makes us who we are and is part of our amazing global community of more than 14,000 Team Members. They are the versatile and resourceful people who deliver memorable experiences for our Members and Guests every single day through their commitment and passion for who we are and what we do. Here’s why you will love It here: Day 1 Benefit Eligibility: Excellent health care options, including medical, dental, and vision Recognition Programs and Rewards Travel Discounts Program Outstanding Paid Vacation Program and Paid Sick Days Employee Assistance Program that supports your physical and mental wellbeing 401(k) program with company match Tuition reimbursement programs Employee Stock purchase program Numerous learning and advancement opportunities And more! What will I be doing? As a Housekeeping Supervisor, you would be responsible for performing your position's responsibilities in alignment with Hilton Grand Vacations culture by performing the following tasks to the highest standards: Coordinate staff schedules according to standards and forecasted occupancy; assigns daily work tasks to employees Maintain room inventory timely and efficiently for the Front Desk Documents and communicates maintenance requests to the engineering department to ensure resort service quality standards are met Responds quickly to guest requests in a friendly manner. Follows up to ensure guest happiness Displays professional image at all times through appearance, dress, and conduct Ensures hotel aligns with all federal, state, and local laws, including OSHA Establish and manage a Daily Housekeeping Board to effectively organize staff assignments, task completion, and departmental priorities. Oversee day-to-day housekeeping operations in the absence of the manager, ensuring consistent departmental performance and supporting leadership continuity. What are we looking for? Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:

Requirements

High School Diploma/GED
Valid Driver's License
Must have previous experience in a supervisory role or above.
1-3 years of related experience
Basic computer skills
Proficient English language to communicate both verbally and in writing with guests, owners, co-workers, and fully comprehend job assignments

Responsibilities

Coordinate staff schedules according to standards and forecasted occupancy; assigns daily work tasks to employees
Maintain room inventory timely and efficiently for the Front Desk
Documents and communicates maintenance requests to the engineering department to ensure resort service quality standards are met
Responds quickly to guest requests in a friendly manner.
Follows up to ensure guest happiness
Displays professional image at all times through appearance, dress, and conduct
Ensures hotel aligns with all federal, state, and local laws, including OSHA
Establish and manage a Daily Housekeeping Board to effectively organize staff assignments, task completion, and departmental priorities.
Oversee day-to-day housekeeping operations in the absence of the manager, ensuring consistent departmental performance and supporting leadership continuity.