Supervisor Hotel Operations- Full Time, Hotel Front Operations (Harrahs SoCal)

Caesars Entertainment • Valley Center, CA

404d • $55,000 - $55,000

About The Position

The Supervisor of Hotel Operations at Harrah's SoCal is responsible for overseeing the daily tasks of the front desk, bell desk, valet, and PBX teams. This role focuses on ensuring customer satisfaction and quality service while adhering to company policies and standard operating procedures. The supervisor creates a positive work environment, trains and motivates employees, and handles guest inquiries and complaints effectively.

Requirements

• High school diploma or GED required; college degree preferred in Hotel or Business Management.
• Minimum of two years of Front Desk experience and one year in Guest Service/Valet operations in a large hotel.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and LMS/CMS systems preferred.
• Excellent oral and written communication skills in English.
• Strong customer service skills and experience in dealing with the public.
• Ability to plan, organize, and complete work independently.

Nice To Haves

• Experience in a fast-paced hotel environment.
• Knowledge of emergency procedures and evacuation protocols.

Responsibilities

• Supervise day-to-day operations of the Hotel Front services to achieve customer satisfaction.
• Create a fun and exciting work environment for employees and guests.
• Train, develop, and motivate employees to increase retention.
• Prepare daily reports detailing hotel activities and financial results.
• Schedule staff according to business demands.
• Handle guest complaints and inquiries promptly and effectively.
• Conduct performance reviews and provide coaching to employees.
• Establish and enforce policies and procedures for the hotel department.
• Monitor legal compliance with federal, state, and gaming laws.
• Attend training classes and participate in department meetings.

Benefits

• Competitive salary of $55,000 per year based on experience.
• Opportunities for career advancement and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Accommodation
• Education Level: High school or GED