Supervisor, Hotel Housekeeping

San Manuel • Highland, CA

1d

About The Position

Under the direction of the Assistant Manager, Housekeeping/Hotel, the Supervisor, Housekeeping is responsible for overseeing day-to-day operations within the Department. Focuses on maintaining and improving the Housekeeping services and operations of the Hotel. Works closely with the Assistant Manager, Housekeeping/Hotel by overseeing the Department’s service and standards to be in line with Forbes standards and enterprise policies and procedures.

Requirements

• Associates Degree is required.
• Minimum two (2) years’ experience in Housekeeping, Janitorial, Custodial, or related field required; within an upscale hotel strongly preferred.
• Minimum One (1) year experience in a role leading and coaching others to meet and exceed standards is preferred.
• Good verbal and written communication skills required.
• Knowledge of housekeeping service techniques and productivity levels.
• Proficiency in Microsoft Outlook, Word, Excel and property maintenance system.
• Proven supervisory problem-solving and critical thinking skills with the ability to exercise independent judgment.
• Ability to identify and prioritize issues, delegating as appropriate, to drive to measurable results.

Nice To Haves

• Bachelor’s Degree preferred.
• Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.

Responsibilities

• Assists Assistant Manager, Housekeeping/Hotel in leading all Housekeeping operations.
• Keeps up to date on health and safety policies and procedures and ensures all team members consistently meet standards of safety, cleanliness and maintenance throughout Department, including ensuring all required certifications remain current.
• Maintains consistent Forbes Travel Guide standards by conducting daily inspections of corridors, closets and rooms (suites, VIP’s and site rooms).
• Oversees and contributes to environment which motivates team members to collaborate, learn, perform, and develop their skills.
• Coordinates and communicates with Facilities Department for repair of guest rooms and public areas (guest & service landings, corridors, guest elevators).
• Assists with departmental issues in collaboration with Housekeeping Assistant Manager on courses of action to improve and/or enhance overall Department performance.
• Assists with administering lost and found program.
• Performs other duties as assigned to support the efficient operation of the department.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree