Supervisor, Hospital Engagement & Strategy

Donor Network of Arizona•Tempe, AZ

11d

About The Position

About the Supervisor, Hospital Engagement & Strategy The Supervisor, Hospital Engagement & Strategy is responsible for contributing to leadership of Hospital Engagement & Strategy staff in efforts to maximize donation and achieve organizational, departmental, team and individual goals. In addition, this position will have hospital assignments and will be responsible for maximizing the total number of donors recovered for transplant in Arizona through the implementation of a development and education process at assigned hospitals. This position works collaboratively with the medical, nursing, and other departments as necessary in the planning, design and maintenance of educational and quality assurance programs related to donation. In addition, the Supervisor will be responsible for special projects as they relate to Hospital Engagement & Strategy which may include program design, newsletter contribution, etc. Responsibilities are to be conducted in a fashion that reflects DNA’s comprehensive/full-service approach to donation with attention to priority management based upon donor potential.

Requirements

Bachelor’s Degree
3 Years of OPO experience
Relevant work experience may be substituted for academic requirements.
Valid driver license and access to an insured and reliable automobile for travel.
Healthcare management
Strong relationship building skills.
Demonstrated ability and experience to multi-task.
Creative focus regarding problem-solving
Team-oriented with healthy and positive attitude
Demonstrated sound organizational and coordinating skills.
Demonstrated excellent written and verbal communication skills.
Proven job reliability, diligence, dedication, and attention to details
Sales & Marketing

Nice To Haves

3 – 5 years in a related field.

Responsibilities

Supervises Hospital Engagement & Strategy staff.
Coordinates the orientation, training, and ongoing mentoring of new staff for the team.
Performance evaluations; includes onsite observation of educational presentations, demonstration of implementation of customized marketing plans in hospitals, feedback from customers, and assessment of DNA’s core values.
Development, implementation, and evaluation of the team’s strategic plans.
Reviews individual team member quarterly plans designed to meet broader strategic goals and objectives.
Ensures that team members meet prescribed timelines for reporting and Hospital Engagement & Strategy activities including, but not limited to:
Strategic Plans
Case Reviews
Variance Follow Up System Management: creates a positive environment for donation within the assigned hospitals.
Identifies formal and informal leaders, assesses their respective roles, degree of influence and needs.
Facilitates a consistent process for organ, tissue, and eye donation by formulating systems that measure potential donor outcomes against mutually defined goals.
Participates in decision-making programs and committees in the hospital that have an influence on organ and tissue donation, promoting donation and seeking opportunities for further collaboration.
Provides proactive support for organ, tissue, and eye donation at assigned hospitals, to include the integration of the following identified best practices for organ donation:
Clinical triggers for organ donation referral. Ensures that hospital receives ongoing education on these triggers.
Implements team huddles as a part of every potential organ donation prior to approaching the family.
Conducts case debriefs after every potential organ donation.
Functions as an expert resource within the hospital on all aspects of organ and tissue donation.
Collects and reports donation outcome data to various levels of clinical and administrative hospital staff.
Maintains high visibility within the hospital through participation in committees and other hospital specific programs and by conducting rounds in designated areas of “A” hospitals at minimum three times per week.
Develops, provides, and evaluates in-house training and in-service educational programs on all aspects of the donation process for hospital staff.
Identifies, documents, and resolves issues related to organ, tissue, and eye donation.
Facilitates staff participation with organ, tissue, and eye donors.
Maintains relationships and communication between hospital departments.
Creates an active network of formal and informal “donation champions” in designated hospital(s) and community.
Collaboration with assigned hospitals and the DNA Business Intelligence department to facilitate quality assurance programs.
Reports outcome data to various levels of clinical and administrative hospital staff.
Generates written reports on analysis of key donation process outcomes.
Participates in quality assurance audit activities and outcome measurement related to donation.
Prepares and presents data to appropriate audiences on a weekly basis at “A” hospital accounts.
Provides donation related education to health care professionals.
Through formal and informal presentations, helps health care professionals understand the importance of donation both for its intrinsic value and as an extension of patient care.
Provides training and support for health care professionals involved in the donation consent process.
Includes clinical, technical, and administrative DNA personnel as needed to provide comprehensive education programs for assigned hospitals.
Develops professional presentation materials and makes use of other effective tools already in existence.
Maintains awareness of current health care literature concerning organ and tissue donation.
Pursues continued professional development through formal educational programs and mentoring opportunities.
Participates in the implementation of research designed to evaluate and improve clinical outcomes in organ and tissue donation.
Collaborates and supports other DNA departments, including but not limited to organ, tissue, community development, and donor family services, by participating in meetings and events, as necessary.