Supervisor, Hospital Care Management

HealthPartners•Hutchinson, MN

20d

About The Position

This new position will support the department manager in the planning, development, coordination, and oversight of services within the assigned department. The role is responsible for ensuring the department operates efficiently on a day-to-day basis while providing leadership, guidance, and consultation to program staff. Key responsibilities include mentoring and coaching staff, supporting department leaders, and providing constructive performance feedback. The role also involves conducting clinical and psychosocial assessments, developing care plans, and making appropriate referrals for patients and families at Hutchinson and Olivia hospitals, utilizing a comprehensive range of clinical approaches. As an integral member of the interdisciplinary healthcare team, this position contributes to collaborative patient care and offers education to healthcare professionals on the psychosocial aspects of treatment. Additional duties may be assigned as needed.

Requirements

Bachelor’s Degree in Nursing and/OR Master’s in Social Work
5 years’ experience in your profession
Prior leadership or preceptorship experience
Licensure: Registered Nurse (RN), Minnesota Board of Nursing and/OR Licensed Independent Clinical Social Worker (LICSW), Minnesota Board of Social Work

Nice To Haves

If LICSW, prefer prior experience with mental health
Preferred 5 years of experience in healthcare, or mental health services
Case Management Certification preferred
If LICSW, strongly prefer ability to provide Clinical Supervision to both BSW and MSW Social Workers, licensed through the Board of Social Work
Ability to assess the risks and safety needs of patients with mental health and substance use concerns
Ability to integrate social, medical and psychotherapeutic data to diagnose, formulate a care plan, and to provide appropriate intervention and support services
Ability to establish and maintain effective working relationships with patients, families, colleagues, and community organizations
Sensitivity and competency with cross-cultural issues
Knowledge of community resources on the county, state, and federal levels
Familiarity and comfort with substance use issues and treatment needs
Ability to supervise, train, and mentor Care Management staff, fostering a collaborative and efficient team environment while ensuring high-quality patient outcomes

Responsibilities

Offer daily operational support for specific departmental processes and personnel, ensuring smooth coordination and efficient delivery of patient care services
Cultivates strong relationships and motivates the team to achieve high performance in the daily operations of the department
Actively participates in the recruitment, onboarding, competencies, and continuous performance management of team members.
Evaluates performance in a timely manner.
If staff performance does not meet expectations, works with the employee to bring performance up to expectations or effectively counsels them about alternatives.
Uses discipline judiciously and in consultation with Department Manager
Provides clinical consultation to staff within the program or department.
Reviews and coordinates schedules to ensure adequate staffing, effective coverage and efficient utilization of personnel
Supervises and monitors productively.
Enhances departmental relationships and activities through active participation in staff meetings and proactively identifying problems and solutions in the work environment.
Mentors staff by behavioral example and by informal consultation about clinical issues, policies, and procedures.
Maintains excellent working relationships with patient care units, community resources, hospital and ambulatory departments
Enhances departmental relationships and activities through active participation/leading staff meetings and proactively identifying problems and solutions in the work environment
Participates in and contributes to appropriate departmental and/or organizational meetings
Ensures all members of the team, processes and programs are patient-focused, incorporating cultural sensitivity and respect, resulting in high levels of patient/family, colleague and team member satisfaction.
May provide formal education through presentations at conferences, meetings, etc.
Able to complete patient assessments, gather collateral and supporting care information and make care recommendations.
Coordinates/facilitates the development of care plan by collaborating with patient, family and interdisciplinary team.
Develops an individualized plan based on age, social and cultural considerations, available resources, clinical diagnosis, level of functioning and other relative needs.
Establishes and implements plans to ensure safety, continuity of care, and appropriate treatment after discharge from hospital, working with community providers and resources as needed.
Uses knowledge of community resources, healthcare funding issues, and county, state and federal regulations in making appropriate treatment plans.
Provides crisis intervention and clinical interventions for patients and families as appropriate.
Remains current in knowledge and skills of discipline specific practice, and best practices in the fields of medical and mental health care.
Shares knowledge gained from attending outside educational opportunities with departmental and hospital teams.
Demonstrates responsiveness to and appreciation of constructive feedback and recommendations for personal growth and development.
Maintains current, active licensure through appropriate discipline specific board
Completes all mandatory education and organization requirements in a timely manner and actively demonstrates self-directed learning and continuing education to enhance professional development.
Assists in identifying educational opportunities for personal and departmental learning and development.
Willingly participates in various committees, task forces, projects, and quality improvement teams, as needed and assigned.
Performs other duties as assigned.