Supervisor, Hospital Billing

Children's Wisconsin • West Allis, WI

114d

About The Position

At Children’s Wisconsin, we believe kids deserve the best. Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country. We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today.

Requirements

• Bachelor's Degree in Business Administration or a closely related field.
• 2+ years of supervisory/lead experience in hospital or large physician office billing leading and working with teams and data collection and analysis.
• 2+ years of experience in hospital patient accounting procedures usually acquired through two years of hospital accounts receivable collection experience.
• Computer related experience with spreadsheets.
• Ability to analyze problems relating to the efficiency of the billing and collection functions as well as resolve employee relations issues.
• Excellent communication skills to direct the work of, advise, and counsel employees.
• Analytical and critical thinking skills to make independent decisions in a complex fast paced environment.
• Excellent organizational skills required for prioritizing workload.

Responsibilities

• Supervises the activities of the Hospital Billing Department relating to claims, follow-up, credits, variances, and denials for hospital based services.
• Ensures adequate staffing for the Hospital Billing functions for claims, follow-up, credits, variance, and denials.
• Monitors and approves PPL in accordance with organizational and departmental policy.
• Provides resource support to staff related to department responsibilities and operations as well as computer systems and procedures.
• Develops productivity targets and reports to measure and assess the productivity of Hospital Billing staff.
• Reports out productivity measures to include unique accounts worked, account activity scoring, and dollars recovered per staff person.
• Assesses staff goals and makes adjustments based on business variables.
• Assesses individual staff performance related to productivity on a regular basis and utilizes action planning tools to help staff achieve productivity goals.
• Ensures the quality audit process is effective and representative of individual staff performance.
• Delivers productivity and quality feedback to staff on a regular basis.
• Prepares staff reviews according to department practice and in collaboration with the department Manager.
• Delivers corrective action and performance improvement feedback and documents to staff.
• Daily monitoring of billing reports and dashboards to ensure debit and credit receivables are worked in a timely and efficient manner.
• Participates in the interview team for all new employees and supplies input to the department Manager on the selection of new employees.
• Orients new employees to the policies and procedures specific to the Hospital Billing department.
• Receives, investigates and responds to problems and/or questions from parents, physicians, payers and departments.
• Assists in the development and encourages the adoption of process improvement changes that enhance the billing experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees