Supervisor, Guest Arrivals

Universal Studios • Orlando, FL

280d

About The Position

Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments. You'll learn more about this during the recruitment process. JOB SUMMARY: Responsible for overseeing the daily operation of one or more Guest Arrivals operating venues. This may include Valet, Resort Transit, Resort Yachts, Team Member Shuttles, Toll Plaza, Parking Lot/Garage, and Rideshare. Provides credible present and credible leadership to frontline Team Members and Team Captains, ensuring the team is meeting or exceeding department expectations.

Requirements

• Strong leadership skills.
• Ability to manage multiple operations simultaneously.
• Excellent communication skills.

Nice To Haves

• Experience in park or resort operations.
• Familiarity with guest service best practices.

Responsibilities

• Oversee daily operations of Guest Arrivals venues including Valet, Resort Transit, Resort Yachts, Team Member Shuttles, Toll Plaza, Parking Lot/Garage, and Rideshare.
• Provide leadership and support to frontline Team Members and Team Captains.
• Ensure team meets or exceeds department expectations.

Benefits

• Health insurance
• 401k
• Paid time off
• Employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Motion Picture and Sound Recording Industries