Supervisor, Group Experience

National Geographic•Washington, DC

2d•Onsite

About The Position

NGS is seeking a Group Experience Supervisor to assist the Group Experience Manager with the facilitation of group experiences at the Museum of Exploration. The Group Experience Supervisor will bring their experience in customer service and demonstrate the ability to lead a team of museum group experience representatives. This position will report to the Group Experience Manager. We are seeking a team member who values interoperability and is ready to jump in and support colleagues across different projects when needed. At the Museum of Exploration, we believe that our greatest successes come from shared expertise and a willingness to step outside of a single role. This isn't just a part of the job; it's a core aspect of how we operate and collaborate, reflecting the spirit of partnership that defines National Geographic's culture. The start date for this position is February 17th 2026.

Requirements

Bachelor's degree or equivalent experience
3 years experience in customer service and 1 years of related experience in supervising group experiences.
Excellent customer service skills
Ability to sit or stand for long periods
Ability to work both independently and as part of a team
Excellent communication, organizational, and research skills
Technical proficiency with Microsoft Office and G-Suite tools
Ability to adapt to changing situations and respond to unexpected group needs
Flexibility to work varying hours, including weekends and holidays, depending on group schedules
Candidates must be legally authorized to work in the United States.
This position is not eligible for visa sponsorship.

Nice To Haves

Museum or attraction experience a plus
Ticketing software experience a plus
Support various teams as needed, providing cross-trained coverage for breaks, absences, or high volume.
Assist with general museum tasks such as maintaining public spaces, providing basic visitor assistance, and helping with event setup/breakdown.

Responsibilities

Lead the arrivals team to greet groups that arrive on motorcoaches and on foot
Assist with group arrival communication and special requests with group clients
Assist with group flow by implementing the recommended learning journey through the museum
Assist with the dissemination of supplemental group visit materials including pre-visit materials, post visit materials, and post visit surveys
Assist the with the daily planning of group visits to include assistance with scheduling to include dining, guided tours, workshops, and other pre-scheduled activities
Assist with the communication and implementation of group pre-visit and post visit materials
Implement group customer satisfaction surveys for post group visit follow up and create reports for internal distribution
Provide on campus event support across the Society as needed

Benefits

medical, dental, and vision insurance
engaging and comprehensive wellness program
401(k) retirement savings plan with matching contributions after 6 months of employment
flexible paid time off benefits with up to 22 days of paid annual leave per calendar year (15 days for new hires in their first year, prorated based on the number of pay periods remaining in the year) and 10 days of sick leave
12 paid holidays and a paid winter break between December 25 and 31 (May not apply to all roles that are required to work during high volume seasons or essential workers. Please check with the hiring manager for confirmation.)
paid parental leave, adoption and surrogacy expense reimbursement, fertility benefits
learning and development opportunities
Lifestyle Spending Account
pet adoption assistance and insurance
pre-tax transportation benefits with a generous employer subsidy
employer-paid life insurance and disability benefit
a variety of National Geographic discounts and perks