Supervisor, Gateway Clearance

DHL Express (USA), Inc.•Erlanger, KY

About The Position

DHL is recognized as the #1 Delivery and Logistics Company globally and a World’s Best Workplace™. The company fosters an empowering culture where individual contributions are valued, promoting personal commitment to the business, colleagues, and global communities. DHL offers competitive compensation, programs, services, and benefits. This immediate career opportunity is for a qualified Customs Brokerage Supervisor. The role involves verifying tariffs, price conversions, weight, and volume of merchandise for export/import, examining documents like invoices, bills of lading, and shipping statements. The supervisor ensures compliance with federal and foreign regulations for product shipment, receipt, and documentation, and may contact customs officials for freight release and delay resolution.

Requirements

Complete understanding and wide application of principles, theories, and concepts in function or business area
An advanced understanding of specific aspects of work supervised and practical application to problems and situations ordinarily encountered
Knows and effectively uses fundamental concepts, practices, and procedures relative to quality and productivity improvements, training, budgeting and cost control, and progressive techniques in area of specialization
Generally understands basic supervisory approaches for work direction, motivation, and disciplinary action
Typically requires BS/BA and 3-5 years’ experience in related field, including at least one year of supervisory experience
Professional certification required in some areas

Nice To Haves

U.S. Customs Broker License preferred.

Responsibilities

Manages and coordinates customs clearance activities in the customs house brokerage or gateway environment in an, efficient and cost-effective manner
Ensures compliance with federal and foreign regulations governing the shipment, receipt, and documentation of imported/exported products being shipped through all DHL facilities
Establishes, monitors, and revises policies, procedures and service standards for customs clearance operations
Ensures all policies and procedures are consistently administered
Responsible for meeting key performance indicators targets for a given product
Supervises a staff of approximately 30 with two direct reports. This person will be responsible for hiring, coaching, training, and developing subordinate staff
Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures, and performance management processes
requirements