Supervisor Gateway Clearance

DHL Express (USA), Inc.•Tempe, AZ

About The Position

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world. Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives. Start YOUR career with DHL today… We have an immediate career opportunity for a qualified Customs Brokerage Supervisor. The Supervisor verifies tariffs, price conversions, weight, and volume of merchandise exported/imported to/from foreign destinations. The supervisor examines various documents including invoices, bills of lading, and shipping statements. The supervisor ensures compliance with federal and foreign regulations governing the shipment, receipt, and documentation of imported/exported products. The supervisor may contact customs officials to obtain release of incoming freight and resolve delays.

Requirements

Customs Brokerage License Required
Complete understanding and wide application of principles, theories, and concepts in function or business area
An advanced understanding of specific aspects of work supervised and practical application to problems and situations ordinarily encountered
Knows and effectively uses fundamental concepts, practices, and procedures relative to quality and productivity improvements, training, budgeting and cost control, and progressive techniques in area of specialization
Generally understands basic supervisory approaches for work direction, motivation, and disciplinary action
Typically requires BS/BA and 3-5 years’ experience in related field, including at least one year of supervisory experience

Responsibilities

Manages and coordinates customs clearance activities in the customs house brokerage or gateway environment in an, efficient and cost-effective manner
Ensures compliance with federal and foreign regulations governing the shipment, receipt, and documentation of imported/exported products being shipped through all DHL facilities
Establishes, monitors, and revises policies, procedures and service standards for customs clearance operations
Ensures all policies and procedures are consistently administered
Responsible for meeting key performance indicators targets for a given product
Supervises a staff of approximately 30 with two direct reports. This person will be responsible for hiring, coaching, training, and developing subordinate staff
Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures, and performance management processes