Supervisor Fulfillment Labor Underground

Dycom Industries • Garner, NC

369d • Hybrid

About The Position

We are looking for a Residential Fiber Installation Field Supervisor to join our team and help lead their team to connect America. This role involves supervising a team of FTTH in-home and SMB installation technicians, coaching and evaluating their performance, coordinating scheduling, and ensuring adequate staffing. The supervisor will also identify problem areas, develop procedures, and assist in recruitment and training efforts. Additionally, the role includes performing quality control inspections, interfacing with customers to resolve complaints, and performing various field technician duties as needed.

Requirements

• Minimum of 1 year fiber optic or cable installation experience.
• Ability to perform mandatory job site inspections to ensure compliance with safety policies.
• High School Diploma or G.E.D.
• Ability to work a very flexible schedule.
• Ability to work in a fast-paced, time-sensitive environment.
• Ability to handle multiple tasks and last-minute changes.
• Exceptional customer service experience.
• Team player.
• Former supervisory experience is a plus.
• Valid driver's license with a minimum of 2 years driving experience and a good driving record.

Responsibilities

• Supervise a team of FTTH in-home and SMB installation technicians.
• Coach, counsel, and evaluate performance of field staff.
• Coordinate scheduling and assist dispatch with daily job routing.
• Identify problem areas in the department and communicate solutions to the Project Manager.
• Develop and implement procedures to better organize the team/department.
• Assign duties, responsibilities, and scope of authority to technicians.
• Assist in recruitment and training efforts.
• Provide warehousing and logistics support as needed.
• Establish, implement, and maintain operating standards and procedures for project reporting and documentation.
• Track employee performance, tool assignments, vehicle assignments, uniforms, consumable items, etc.
• Perform quality control inspections to correct and coach any issues found.
• Interface with customers to resolve complaints and damages resulting from installation work.
• Perform various field technician duties as needed.

Benefits

• Company vehicle
• Weekly paychecks
• Medical, Dental, Vision and Prescription Plans
• Flexible Spending Accounts
• Short- and Long-Term Disability
• Supplemental Life and AD&D
• 401(k) Retirement Savings with Company Match
• Stock Purchase Plan
• Company Discounts
• Legal Insurance
• Paid Time Off and Holidays
• Tuition Reimbursement for select programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Heavy and Civil Engineering Construction
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees