Supervisor Front Services - Full Time (Caesars Atlantic City)

Caesars Entertainment • Atlantic City, NJ

95d • $45,000 - $50,000

About The Position

The position involves inspiring others with a clear direction by demonstrating a high level of commitment and energy in all endeavors. The role requires consistently superior customer service skills and acting as a positive role model for all employees. The individual will focus on guest interactions, continuously improving service by evaluating service breakdowns using guest feedback, data, and behavior. Communication of service breakdowns and team plans will be essential, as well as facilitating opportunity-seeking meetings to involve all team members in service improvements. The position also entails addressing service breakdowns immediately and following up to ensure guest satisfaction, keeping the team informed of property promotions and events, and developing highly skilled, successful employees. Setting realistic and measurable service standards and holding employees accountable for meeting them is crucial. The role includes clearly communicating and enforcing company expectations, addressing employee performance issues, coaching for improvement, and providing ongoing feedback. The individual will use EOS data to improve the workplace, listen and respond to employees, and recognize and reward individual and team performance. The position requires consistent adherence to company policies, procedures, and industry regulations, maintaining accurate employee records, and completing performance reviews timely. The individual will supervise the day-to-day activities of the Front Services staff, ensuring 100% guest satisfaction, verifying daily paperwork, and ensuring customer problems/complaints are handled effectively. Training new employees, preparing work schedules, and ensuring the relieving Supervisor is well informed of all pertinent information are also part of the role. The individual will handle vehicle damage/theft complaint reports in conjunction with Risk Management and coordinate recovery efforts, ensuring cleanliness, organization, and safety of work areas. Maintaining knowledge of property, hotel, community, and special events to provide guests with needed information is essential, along with administering superior customer service to all guests and completing special assignments as requested.

Requirements

• High school diploma or equivalent preferred.
• Strong customer service skills.
• Administrative and organizational skills.
• Interpersonal and communication skills.
• Problem resolution skills.
• Ability to handle guest complaints.
• Valid New Jersey drivers' license.

Responsibilities

• Inspire others with a clear direction and demonstrate commitment and energy.
• Provide superior customer service and act as a positive role model.
• Evaluate service breakdowns using guest feedback and data.
• Communicate service breakdowns and team plans in buzz sessions.
• Facilitate opportunity-seeking meetings for service improvements.
• Address service breakdowns immediately and follow up for guest satisfaction.
• Keep team informed of property promotions and events.
• Develop highly skilled employees and set measurable service standards.
• Communicate and enforce company expectations and policies.
• Address employee performance issues and provide ongoing feedback.
• Use EOS data to improve the workplace and recognize performance.
• Maintain accurate employee records and complete performance reviews.
• Supervise day-to-day activities of Front Services staff.
• Verify daily paperwork and handle customer complaints effectively.
• Train new employees and prepare work schedules.
• Ensure cleanliness and safety of work areas.
• Maintain knowledge of property and community events.
• Administer superior customer service to all guests.
• Complete special assignments as requested.

What This Job Offers

• Job Type: Full-time
• Industry: Accommodation
• Education Level: High school or GED