Supervisor Front Office- Full Time (Harrah's Atlantic City)

Caesars Entertainment Corporation • Atlantic City, NJ

48d • $50,000 - $52,000

About The Position

Responsible for the day to day activities of the Front Desk area of the Hotel for Harrah's Atlantic City

Requirements

• High school diploma or G.E.D. certificate required.
• Two years front desk experience.
• Must possess a valid New Jersey driver's license.
• Outstanding customer service, organizational and communication skills; professional appearance

Nice To Haves

• Knowledge of casino/hotel industry preferred
• Excellent team leadership and communication skills

Responsibilities

• Assists with scheduling at proper staffing levels to ensure a cost efficient, productive environment
• Verifies pre-approved room comping levels and authorizes changes for any incorrect information
• Ensures that customer problems/complaints are handled in an effective, courteous manner
• Responsible for the motivation, continual training and empowerment of employees
• Ensures that all staff behavior and appearance are in compliance with established policy
• Processes discrepancy reports, rate variations and credit reports
• Coordinates the ordering and reconciliation of package coupons
• Partners with Housekeeping and Casino Marketing departments to ensure timely guest check-in and maximum occupancy
• Creates Caesars Rewards accounts for new players and issues duplicate Caesars Rewards cards in accordance with established guidelines
• Ensures cleanliness, organization and safe condition of hotel lobby and storage areas
• Maintains knowledge of hotel, community and special events in order to provide guests with needed information
• Maintains accurate employee records and files

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees