Supervisor - Front Office

Casino and • East Saint Louis, IL

2d • $20

About The Position

The Front Desk Supervisor is a key leader within hotel operations. This position will serve as liaison between the guests, hotel staff and Director of Hotel Operations. The Front Desk Supervisor will drive exceptional customer service, team building, efficiencies, and collaboration between guests and team members. In addition, this position will assist the Director of Hotel Operations with creating and updating departmental policies and procedures, hiring top talent, training and development of team members, and event setup.

Requirements

• High school diploma or equivalent required.
• 1 to 2 years of Hotel Front Desk experience, required.
• Must have strong commuter skills.
• Able to effectively communicate in English via verbal and written.
• Must be able to work Weekends, Nights, and Holidays

Responsibilities

• Build guest and team member positive relations.
• Participates in departmental and company meetings.
• Conduct departmental pre-shifts.
• Ensure consistent high-quality service to all our team members and guests.
• Perform a friendly, professional, and timely check in and checkout processes for arrivals and departures.
• Assigns guest accommodations in accordance with procedures and SOPs.
• Follows room availability and reports any issues to supervisor.
• Handles assigned bank in accordance to established internal controls and performs accurate account postings to guest folios.
• Maintains knowledge of hotel occupancy status, special events, in-house groups, and other situations affecting the front desk's daily operation.
• Processes guest payments and accounts upon checkout in an efficient, timely, and accurate manner.
• Ensure proper ID and a form of payment is obtained during guest check in.
• Ensure to complete daily reports, audits, and checklists in a timely manner.
• Manage guest service calls, requests, and complaints.
• Accurately track team members attendance, behaviors, and performance.
• Able to satisfactorily complete assignable work tasks requested by the departmental leader.
• Create and update shift schedules.
• Able to articulate all amenity offerings of the hotel including catering, rooms, packages, and F&B outlets.
• Brings any problems to the attention of the manager or supervisor on duty.
• Must proactively prioritize needs and effectively manage resources.
• Immediately report any safety hazards, problems, or maintenance issues to the appropriate party.
• Must be able to work with urgency and meet deadlines.
• Must be able to apply knowledge gained from training, education, and work experience.
• Must be friendly and courteous at all times.
• Able to satisfactorily complete assignable work tasks requested by the department leaders.
• Must proactively prioritize needs and effectively manage resources.
• Immediately report any safety hazards, problems, or maintenance issues to the appropriate party
• Ensure customer service standards are met and retained.
• Other duties as assigned by management.

Benefits

• Top Industry pay
• Comprehensive health packages, including a free option for Full-time Team Members
• Paid Time Off
• Tuition Reimbursement
• 401k with company match
• Fun work environment
• Shift differential offered starting from 10pm-6am
• Smoke free environment
• A variety of departments to best fit your unique skills and talents

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED