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Hilton Worldwideposted about 1 month ago
Full-time • Entry Level
Boston, MA
Accommodation
About the position
Oversees front desk operations. Provides guest service, guidance and leadership to ensure consistent customer service is provided. Assigns and instructs team members in details of work. Monitors lobby traffic to make staffing adjustments accordingly. Resolves customer complaints. Trains, supervises, schedules and assists in evaluating staff.
Responsibilities
- Oversee front desk operations
- Provide guest service and guidance
- Assign and instruct team members in work details
- Monitor lobby traffic and adjust staffing accordingly
- Resolve customer complaints
- Train, supervise, and schedule staff
- Assist in evaluating staff performance
Requirements
- Demonstration of hospitality values
- Integrity in actions and decisions
- Leadership qualities
- Teamwork skills
- Ownership of actions and decisions
- Sense of urgency and discipline
Nice-to-haves
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
