Supervisor Front Desk

Hilton Grand Vacations

125d

About The Position

Join the team at Hilton Grand Vacations on the Boulevard as Front Desk Supervisor and be a part of one of the most outstanding and family-inspired Las Vegas timeshare resorts. Located on the north end of the Las Vegas Strip, our 1228 rooms resort boasts of large multi-bedroom suites and a stunning design! As Front Desk Supervisor, your role is meaningful for driving the success of our resort. You will assist guests and owners with check-in and out as well as giving support and assisting the Front Desk staff with any questions or guest situations. If you believe you are the right fit for this role, we encourage you to apply today. At HGV, our goal is to make someone’s day, every day. We work in an exciting and positive environment where we help our guests enjoy life at its best by sending them to new corners of the world and giving them more time to reconnect. Join a company where helping people get away helps you get ahead and see just how far you can go. At HGV, we will help you reach your goals and build your future!

Requirements

• 1+ year(s) of management or supervisory experience
• 2+ year(s) of related experience
• Demonstrate leadership skills such as integrity, professionalism, and confidentiality
• A courteous and professional attitude when handling upset guests and difficult situations
• High school diploma/GED

Nice To Haves

• 2+ years of management or supervisory experience

Responsibilities

• Ensure all guests/owners are being treated in an efficient and courteous manner and that all HGV standards are being applied
• Responsible for assisting with training and direct new department employees
• Ensure all Front Office quality standards are followed and that all policies and procedures are consistently applied
• Work in conjunction with accounting to maintain and minimize levels of account receivables
• Coordinate activities with other hotel departments to facilitate increased levels of communication and guest satisfaction
• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guests' expectations
• Ensure the timely completion of performance appraisals
• Act as a liaison between the resort and timeshare guests/owners to ensure spectacular level of customer service
• Facilitate the resolution of any concerns/complaints for the guest and/or refer and follow-up with appropriate personnel
• Other duties as assigned by management

Benefits

• Recognition Programs and Rewards
• Excellent health care options, including medical, dental, and vision
• A people-first culture
• Go Hilton: Travel Discounts Program Hilton hotel rates worldwide
• Employee Assistance Program that supports your physical and mental well-being
• Paid Vacation Time and Paid Sick Days
• 401(k) program with company match
• Tuition reimbursement programs
• Numerous learning and advancement opportunities
• And more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED