Supervisor Front Desk

Caesars Entertainment • Danville, VA

1d

About The Position

Trains, motivates, evaluates, supervises and assists in hiring staff to
ensure that team members receive adequate guidance and resources to accomplish
established job requirements.
·
· Supervises and directs guest check in and check out process and the
provisions of transportation services to ensure that procedures are followed and
that guests are helped quickly and in a courteous and safe manner according to
Caesars Virginia standards.
· Counsels, guides and instructs the Front Desk Agents in the daily
performance of their duties and provides exceptional leadership.
· Ensures the needs of guests are being met and are consistent with the
standards established by Caesars Virginia. Attends to guests’ complaints and
requests as necessary and remains focused on quality guest services.
· Oversee the operations of the hotel as Manager on Duty in the absence of
the Front Desk Manager.
· Handling complex guest service situations such as room moves and unassigned
reservations. Acts as communication center between guests and various internal
departments to ensure guest satisfaction.
· Perform other duties as assigned by management.
· Coordinates with Reservations, Bell/valet and Housekeeping to ensure guest
satisfaction.
· Monitors equipment operations to ensure proper function; requests
maintenance or revision as necessary.
· Monitors stock par levels to ensure adequate supply levels are maintained;
prepares supply orders as necessary

Responsibilities

• Trains, motivates, evaluates, supervises and assists in hiring staff
• Creates shift schedule and approve time when assigned by the Front Desk Manager.
• Supervises and directs guest check in and check out process and the provisions of transportation services
• Counsels, guides and instructs the Front Desk Agents
• Ensures the needs of guests are being met
• Attends to guests’ complaints and requests
• Oversee the operations of the hotel as Manager on Duty in the absence of the Front Desk Manager.
• Handling complex guest service situations such as room moves and unassigned reservations
• Acts as communication center between guests and various internal departments to ensure guest satisfaction.
• Perform other duties as assigned by management.
• Coordinates with Reservations, Bell/valet and Housekeeping to ensure guest satisfaction.
• Monitors equipment operations to ensure proper function; requests maintenance or revision as necessary.
• Monitors stock par levels to ensure adequate supply levels are maintained; prepares supply orders as necessary

What This Job Offers

• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees