Supervisor Front Desk

CareAbout

21d•$20 - $24•Onsite

About The Position

Responsible for ensuring exceptional patient experience through efficient and effective management of the practice operations and finances. Ensures the well-being of the patients, providers, and staff. Serves as a liaison between providers and office employees, and between the practice and other clinical and administrative areas. Duties and Responsibilities The duties include, but are not limited to: Oversees all aspects of the patient experience, including, but not limited to, scheduling, registration/check-in, and billing Greeting patients and verifying/inputting demographic information into practice management system Collecting and inputting all valid licenses and insurance information Collecting and posting all co-payments and payments made at time of service Responsible for correct posting and reconciliation of time-of-service money Communicate insurance/payment related patient complaints to Revenue Cycle Management and ensures that all patient concerns are addressed and closed Responsible for the Accounts Payable function including monitor/review for accuracy all incoming invoices and prepare for submission to Accounts Payable Department Ensure compliance of Consensus policies, procedures, maintain licensures Maintain files in accordance with CMG policy and Federal guidelines Assure the OSHA and HIPAA compliance has been met yearly Address, review and ensure proper communication and closure of patient complaints Ensure proper supply inventory and storage (medical and administrative) and that expenses are submitted Organize/sort/route all office correspondence, mail, postage Assure compliance with all state and federal regulations Knowledge of basic computer applications Knowledge of basic medical terminology and office procedures Performs miscellaneous job-related duties as assigned

Requirements

High school diploma or GED
Two years of medical practice operations experience
Strong patient service and management skills required
Knowledge and Skills/Expected Competencies
Ability to maintain confidential information
Ability to use independent judgment and to manage and impart confidential information
Ability to analyze and solve problems; requires details, data and facts that must be analyzed and challenged prior to making decisions
Ability to clearly communicate medical information to professional practitioners and/or the general public
Excellent organization, prioritization, follow up, analytical and time management skills with ability to handle multiple priorities and deadlines
Ability to provide guidance and training to professional and technical staff in area of expertise
Good interpersonal skills, sense of urgency, being proactive and ownership for one’s work
Dependable, with strong work ethic and extremely high degree personal integrity
Ability to face multiple deadlines that must be met on time
Ability to deal with multiple interruptions on a continual basis that must be met with a friendly exchange with others
Helpful and constructive view of working with others to achieve positive outcomes.
Ability to develop and implement new approaches to improve processes, procedures, or the general work environment

Responsibilities

Oversees all aspects of the patient experience, including, but not limited to, scheduling, registration/check-in, and billing
Greeting patients and verifying/inputting demographic information into practice management system
Collecting and inputting all valid licenses and insurance information
Collecting and posting all co-payments and payments made at time of service
Responsible for correct posting and reconciliation of time-of-service money
Communicate insurance/payment related patient complaints to Revenue Cycle Management and ensures that all patient concerns are addressed and closed
Responsible for the Accounts Payable function including monitor/review for accuracy all incoming invoices and prepare for submission to Accounts Payable Department
Ensure compliance of Consensus policies, procedures, maintain licensures
Maintain files in accordance with CMG policy and Federal guidelines
Assure the OSHA and HIPAA compliance has been met yearly
Address, review and ensure proper communication and closure of patient complaints
Ensure proper supply inventory and storage (medical and administrative) and that expenses are submitted
Organize/sort/route all office correspondence, mail, postage
Assure compliance with all state and federal regulations
Knowledge of basic computer applications
Knowledge of basic medical terminology and office procedures
Performs miscellaneous job-related duties as assigned