Supervisor Front Desk

Hilton Grand Vacations•Dennis Port, MA

21h

About The Position

It is a wonderful opportunity to join the 161-room Historic Hotel Blake, located in the heart of the Printer’s Row neighborhood in downtown Chicago. We have been named number 58 on Yelp’s “Top 100 Places to Stay” list, attributable to our inspired hospitality mindset. We encourage you to join our service-oriented team where we strive to provide our guests with memorable experiences, while building our individual hospitality skills toward career growth opportunities. Extraordinary People, Exceptional Benefits: Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision Recognition Programs and Rewards Travel Discounts Program Outstanding Paid Vacation Program and Paid Sick Days Employee Assistance Program that supports your physical and mental wellbeing 401(k) program with company match Tuition reimbursement programs Employee Stock purchase program Numerous learning and advancement opportunities And more! As a Front Desk Supervisor, you would be responsible for performing your position’s responsibilities and driving company successfully through performing the following activities to the highest standards: This position serves as Front Office Supervisor and Resort Coordinator assisting with accounts payable, ordering, and special projects. Coordinate the Front Office’s daily operations by assisting guests with check-in and out, providing support to staff with any questions or guest situations. Register guests into the computer, verifying reservation, address, and credit information. Promote the Hilton Grand Vacation services and provide recognition and benefits to all present members. Responsible for training and direction of new department Team Members. Provide ongoing training and support to the team. Maintain a house bank and make a deposit and accurate report of receipts daily. Supervise and ensure the accurate sequences of events for proper registration and check out of guests. Assign specific tasks to subordinates related to credit, missing addresses, registration cards, posting charges, and overall cleanliness and organization of the front desk. Post miscellaneous charges as requested. Maintain a daily log of all guests’ opportunities with corrective action steps. Follow up on any unresolved situations in a timely manner and pass on appropriate information to other Managers/Supervisors for handling. Follow-up on credit opportunities during each shift Other duties as assigned by management. Regular attendance in conformance with the standards, which may be established and revised by HGVC from time to time, is crucial to the successful performance of this position. Other duties include: Serve as Resort Coordinator Handle Accounts Payable – preparing bills to be paid by accounting. Order all Resort Supplies Special projects as requested by Resort Director or General Manager We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

Requirements

High school diploma/GED
Prior related experience
Ability to read, analyze and interpret complex documents.
Ability to build and interpret business communications and reports.
Basic mathematical skills.
Highly skilled in solving practical problems, using good judgment to deal with a variety of variables in guest and business situations.
Excellent interpersonal and service skills.
Ability to resolve conflict, think on their feet, influence, and mentor others.

Nice To Haves

Associate’s degree/College
Voice Certified
3+ Years of related experience
Prior management/supervisory experience

Responsibilities

Coordinate the Front Office’s daily operations by assisting guests with check-in and out, providing support to staff with any questions or guest situations.
Register guests into the computer, verifying reservation, address, and credit information.
Promote the Hilton Grand Vacation services and provide recognition and benefits to all present members.
Responsible for training and direction of new department Team Members.
Provide ongoing training and support to the team.
Maintain a house bank and make a deposit and accurate report of receipts daily.
Supervise and ensure the accurate sequences of events for proper registration and check out of guests.
Assign specific tasks to subordinates related to credit, missing addresses, registration cards, posting charges, and overall cleanliness and organization of the front desk.
Post miscellaneous charges as requested.
Maintain a daily log of all guests’ opportunities with corrective action steps.
Follow up on any unresolved situations in a timely manner and pass on appropriate information to other Managers/Supervisors for handling.
Follow-up on credit opportunities during each shift
Other duties as assigned by management.
Serve as Resort Coordinator
Handle Accounts Payable – preparing bills to be paid by accounting.
Order all Resort Supplies
Special projects as requested by Resort Director or General Manager

Benefits

Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
Recognition Programs and Rewards
Travel Discounts Program
Outstanding Paid Vacation Program and Paid Sick Days
Employee Assistance Program that supports your physical and mental wellbeing
401(k) program with company match
Tuition reimbursement programs
Employee Stock purchase program
Numerous learning and advancement opportunities
medical, dental, and vision insurance
a 401K plan
Paid Time Off (PTO) program
extraordinary travel benefits!