Supervisor Front Desk
About The Position
As a Front Desk Supervisor, you would be responsible for performing your position's responsibilities and driving company success through performing the following activities to the highest standards: This position serves as Front Office Supervisor and Resort Coordinator assisting with accounts payable, ordering, and special projects. Coordinate the Front Office's daily operations by assisting guests with check-in and out, providing support to staff with any questions or guest situations. Register guests into the computer, verifying reservation, address, and credit information. Promote the Hilton Grand Vacation services and provide recognition and benefits to all present members. Responsible for training and direction of new department Team Members. Provide ongoing training and support to the team. Maintain a house bank and make a deposit and accurate report of receipts daily. Supervise and ensure the accurate sequences of events for proper registration and check out of guests. Assign specific tasks to subordinates relative to credit, missing addresses, registration cards, posting charges, and overall cleanliness and organization of the front desk. Post miscellaneous charges as requested. Maintain a daily log of all guests’ opportunities with corrective action steps. Follow up on any unresolved situations in a timely manner and pass on appropriate information to other Managers/Supervisors for handling. Follow-up on credit opportunities during each shift Other duties as assigned by management. Regular attendance in conformance with the standards, which may be established and revised by HGVC from time to time, is crucial to the successful performance of this position. Other duties include: Serve as Resort Coordinator Handle Accounts Payable – preparing bills to be paid by accounting. Order all Resort Supplies Special projects as requested by Resort Director or General Manager
Requirements
- High school diploma/GED
- Prior related experience
- Ability to read, analyze and interpret complex documents.
- Ability to build and interpret business communications and reports.
- Basic mathematical skills.
- Highly skilled in solving practical problems, using good judgment to deal with a variety of variables in guest and business situations.
- Excellent interpersonal and service skills.
- Ability to resolve conflict, think on their feet, influence, and mentor others.
Nice To Haves
- Associate's Degree/College
- Voice Certified
- 3+ Years of related experience
- Prior management/supervisory experience
Responsibilities
- Assist guests with check-in and out
- Provide support to staff with any questions or guest situations
- Register guests into the computer, verifying reservation, address, and credit information.
- Promote the Hilton Grand Vacation services and provide recognition and benefits to all present members.
- Responsible for training and direction of new department Team Members.
- Provide ongoing training and support to the team.
- Maintain a house bank and make a deposit and accurate report of receipts daily.
- Supervise and ensure the accurate sequences of events for proper registration and check out of guests.
- Assign specific tasks to subordinates relative to credit, missing addresses, registration cards, posting charges, and overall cleanliness and organization of the front desk.
- Post miscellaneous charges as requested.
- Maintain a daily log of all guests’ opportunities with corrective action steps.
- Follow up on any unresolved situations in a timely manner and pass on appropriate information to other Managers/Supervisors for handling.
- Follow-up on credit opportunities during each shift
- Serve as Resort Coordinator
- Handle Accounts Payable – preparing bills to be paid by accounting.
- Order all Resort Supplies
- Special projects as requested by Resort Director or General Manager
Benefits
- Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
- Recognition Programs and Rewards
- Travel Discounts Program
- Outstanding Paid Vacation Program and Paid Sick Days
- Employee Assistance Program that supports your physical and mental wellbeing
- 401(k) program with company match
- Tuition reimbursement programs
- Employee Stock purchase program
- Numerous learning and advancement opportunities
- And more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
