SUPERVISOR - FRONT DESK
Seminole Hard Rock Hotel & Casino•Tampa, FL
374d
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About The Position
The Supervisor-Front Desk is responsible for managing and coordinating the activities of guest service representatives to ensure guest satisfaction while motivating and encouraging staff to provide high-quality guest service. This role involves assisting staff with expediting problem payments, following up with guests regarding satisfaction, processing guest check-ins, and managing payment types. The supervisor will also coordinate with various departments to resolve guest issues and ensure smooth operations at the front desk.
