Supervisor Front Desk - Embassy Suite Denver Downtown

Sage Hospitality • Denver, CO

403d • $43,680 - $43,680

About The Position

The Supervisor Front Desk position at Embassy Suites by Hilton Denver Downtown involves overseeing the front office staff to ensure efficient operations and excellent customer service. This role is pivotal in creating a welcoming environment for guests, managing inquiries, and resolving issues to maintain high satisfaction levels. The position requires strong leadership skills and a commitment to hospitality, making it an exciting opportunity for those looking to advance their careers in the hotel industry.

Requirements

• High school education or equivalent experience.
• 1 or more years of employment experience in a related position.
• Understanding of all hotel front office procedures.
• High school graduate level mathematical aptitude and knowledge of cash handling procedures.
• Experience in dealing directly with the public and basic customer service skills.
• Knowledge of company/hotel policies and procedures.
• Supervision/management skills.
• Ability to communicate information and hotel services to management and guests.
• Proficiency in operating computers, calculators, and telephone keyboards.

Nice To Haves

• Second language proficiency may be required.

Responsibilities

• Supervise the operations of the front desk to ensure optimal service and hospitality for guests.
• Train and direct the work of front desk team members, resolving issues and coaching for quality operations.
• Resolve customer complaints and issues efficiently to maintain high customer satisfaction.
• Complete check-in procedures for arriving guests and facilitate guest departures.
• Calculate and post guest accounts and other forms of credit accurately using established cash handling methods.
• Answer inquiries from potential guests and accept hotel reservations courteously and accurately.
• Use suggestive selling techniques to increase occupancy and revenue.
• Maintain good customer relations by staying informed about in-house and area functions.
• Operate PBX equipment and assist with outgoing calls and scheduling wake-up calls.
• Control cash transactions at the front desk and maintain responsibility for personal bank as per hotel policy.
• Maintain a friendly and courteous demeanor at all times.

Benefits

• 401(k) with Employer Matching
• Discounted RTD EcoPass
• Discounted On-Site Downtown Parking
• Hotel Discounts (Both Hilton & Sage Portfolio)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED