Supervisor - Food Hall

Hard Rock International•Rockford, IL

About The Position

POSITION SUMMARY: The incumbent in this position is responsible for supervising all front-of-the-house restaurant operations and employees in specified food outlet during an assigned shift and assist in supervision of all other food & beverage outlets as needed.

Requirements

High School Diploma, or equivalent
Four (4) years’ dining experience,
Minimum of two years’ Food and Beverage supervisory experience; or a Bachelor's degree in Restaurant Management or related field.
Must obtain and maintain valid licenses / certifications per Federal, State and Illinois Gaming Board regulations.
Must successfully pass background check.
Must be at least twenty-one (21) years of age.
Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.

Nice To Haves

Prior experience in the Gaming industry strongly preferred.

Responsibilities

Creates an atmosphere that induces guests to make Hard Rock Casino Rockford their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
Opens and closes shift or work area at scheduled times; ensuring outlet is fully prepared for operation, as well as ensuring cleanliness and security of company assets.
Maintains administrative functions, such as scheduling, time and attendance records, and appraisals in order to ensure appropriate staffing levels and that team members are performing duties according to established service standards.
Assists in monitoring department budget to ensure efficient use of labor and other resources in order to achieve effective operation of the department.
Monitors guest service and satisfaction by interviewing guests and by observing food ratings in order to make recommendations for improvement to maintain high service standards and a positive dining experience for guests.
Resolves guest concerns or complaints in order to maintain positive guest relations.
Inspects food outlet daily to ensure a safe work environment, that equipment is operating properly and that sufficient supplies are on hand in order to achieve smooth operation of the department.
Attend and participate in meetings, completing follow-up as assigned.
Perform work regularly and predictably.
Attend seminars when needed.
Responsible for cleaning and sanitizing work and public spaces.
Other duties as assigned.