Supervisor Food & Beverage

Hilton Grand Vacations•Orlando, FL

16d•Onsite

About The Position

At Hilton Grand Vacations at SeaWorld, we proudly serve to bring the light and warmth of hospitality each day to our owners and guests. Our Bermudian-themed, family-friendly resort sits on 33 acres of lush landscape centrally located with convenient access to Walt Disney World, Universal Orlando, and SeaWorld Orlando. Our resort features an extraordinary collection of on-property amenities, 787 guest units, three pools and our own lake and nature trail. What will I be doing? Food and Beverage Supervisor responsible for planning and management of the Food & Beverage operations in the front of the house. Ensures all guest interactions are handled in a positive, accurate, and efficient manner at all times. Assists management with ensuring that all departmental activities are performed within the guidelines of appropriate policies and procedures. Train all Team Members in the area of food quality, sanitation, safety, departmental/resort policies and procedures and guest/owner service standards. Responsible for the operation of the department in the absence of the F&B Manager. Participates in all F&B operations daily to assist with work load and respond to guest/owner inquiries regarding F&B, retail and resort services. Knowledge and service of menu items and beverage brands as well as cocktail recipes, varieties of beer and wines, soda, water, sugars and other prepared beverages. Performs in accordance with all state regulations with regards to alcohol service and consumption. Supervises and accounts for the accurate collection of monies received at the various F&B outlets. Resolves resolution of problems arising from guest/owner concerns, inventory, supply issues, staffing issues, and other unusual request and inquiries. Ensures the provision of special services to owners/guests as directed. Maintains effective communication and coordination of F&B activities with other departments to ensure all standards are met in the areas of efficiency. Assists management in performing administrative duties which may include budget control, scheduling, purchasing supplies, preparation of performance appraisals, etc. Ensures at the end of each shift that all F&B associates have completed daily checklists and shift closing are accurate. Witness any drop of company funds from daily transactions. Regular attendance in conformance with the standards, which may be established and revised by HGVC from time to time, is essential to the successful performance of this position. Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success is our Team Members!

Requirements

High School Diploma or Equivalent required.
3-5 years of related experience required.
Experience with Kitchen operations with cooking, sanitation, inspections, and ordering

Nice To Haves

Experience with recipes, food costing, plating and menu design
5-7 years of related experience preferred.
2+ years of management or supervisor experience preferred.
TIP's or similar certification preferred.
Food Handler Certification preferred.

Responsibilities

Food and Beverage Supervisor responsible for planning and management of the Food & Beverage operations in the front of the house.
Ensures all guest interactions are handled in a positive, accurate, and efficient manner at all times.
Assists management with ensuring that all departmental activities are performed within the guidelines of appropriate policies and procedures.
Train all Team Members in the area of food quality, sanitation, safety, departmental/resort policies and procedures and guest/owner service standards.
Responsible for the operation of the department in the absence of the F&B Manager.
Participates in all F&B operations daily to assist with work load and respond to guest/owner inquiries regarding F&B, retail and resort services.
Knowledge and service of menu items and beverage brands as well as cocktail recipes, varieties of beer and wines, soda, water, sugars and other prepared beverages.
Performs in accordance with all state regulations with regards to alcohol service and consumption.
Supervises and accounts for the accurate collection of monies received at the various F&B outlets.
Resolves resolution of problems arising from guest/owner concerns, inventory, supply issues, staffing issues, and other unusual request and inquiries.
Ensures the provision of special services to owners/guests as directed.
Maintains effective communication and coordination of F&B activities with other departments to ensure all standards are met in the areas of efficiency.
Assists management in performing administrative duties which may include budget control, scheduling, purchasing supplies, preparation of performance appraisals, etc.
Ensures at the end of each shift that all F&B associates have completed daily checklists and shift closing are accurate.
Witness any drop of company funds from daily transactions.
Regular attendance in conformance with the standards, which may be established and revised by HGVC from time to time, is essential to the successful performance of this position.