Supervisor, Food and Beverage -Fairbanks, AK, (WMF, On-Site)

Princess Cruise Lines USA • Fairbanks, AK

310d

About The Position

Fairbanks, Alaska - Westmark Hotel and Conference Center (On-Site) Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation. Holland America Line and Princess Cruises united as HAP-Alaska/Yukon Land Operations. We're innovators in Alaska and Yukon tourism and advocates for the environment. Our team supports a combined fleet of ships sailing to Alaska each summer, operating lodges and hotels, luxury motor coaches and the largest domed rail cars in the world. Our guests experience both luxury and adventure that is truly unmatched. Our Fairbanks Westmark Hotel and Conference Center team is looking for a Food & Beverage Supervisor to supervise staff in all aspects of the day-to-day operations and service within our Food and Beverage operations.

Requirements

• This job normally requires a professional level of knowledge in food and beverage equivalent to that which would be acquired through the completion of some college or equivalent certification.
• Demonstration of directly related work experience may be considered in lieu of the educational requirement.
• Must have or the ability to obtain an Alaska Food Handler's card prior to your first day of work.
• Must have or the ability to obtain a TAM or TIPS alcohol training card prior to your first day of work.
• The ability to push, pull and carry tables, chairs, trays, plates, and chaffing dishes on a daily basis, 20 - 40 pounds.
• The ability to stand and walk for long periods of time, use hands and fingers to handle or feel, to talk to customers.
• The ability to work a varied work schedule and overtime work may be required according to business needs.
• Dedicated commitment to a diverse, equitable and inclusive work environment is required.
• Must be able to legally work in the United States.

Nice To Haves

• Excellent organizational skills required.
• The ability to prioritize work, maintain attention to time constraints, while working in a team or group environment.
• The ability to organize work, meet deadlines, maintain attention to detail and accuracy, supervise and manage staff and guests requests/inquires.
• The ability to work in fast-paced environment with multiple tasks and external influences.
• Ability to work with all levels of management, employees and customers with sensitivity, tact and diplomacy.
• Demonstrate an ability to maintain confidentiality.
• Good comprehension skills are required for interpreting and implementing policies and procedures.

Responsibilities

• Ensures that department goals are communicated, understood, and met by staff.
• Ensures that orders are prepared accurately and delivered timely according to service sequence standards.
• Coordinates tasks and work with other departments to ensure that the food and beverage department runs efficiently and meets goals.
• Addresses guest concerns, requests, or issues either individually or by enlisting the help of others & conduct table side checks.
• Acts as a 'bridge' between management and seasonal staff to facilitate department operation.
• Works with management to ensure that staff have the necessary resources (supplies), continual job training, seasonal evaluations, and performance feedback to effectively perform their jobs.
• Supports payroll, food and beverage cost control programs and overall budgetary guidelines.
• Assists in training of our food and beverage staff.
• Counsels staff on work related concerns and issues, listen to their suggestions, works on improvement ideas to ensure satisfaction and productivity enlisting the support of management as needed.
• Ensures compliance with all HESS/SOP rules and regulations.
• Carries out management responsibilities in accordance with the Company's policies, objectives and applicable government laws and regulations.
• Collaborates with management to recognize and celebrate staff performance contributions.
• Conducts day-to-day shift operations.
• Other duties as assigned.

Benefits

• Cruise and Travel Privileges for you and your family
• Health Benefits
• 401(k) Plan
• Employee Stock Purchase Plan
• Training & Professional Development
• Tuition & Professional Certification Reimbursement
• Rewards & Incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Water Transportation
• Education Level: Associate degree