Supervisor, Financial Services, Collections

FFF ENTERPRISES INC-posted 3 months ago
$40,000 - $75,000/Yr
Full-time • Mid Level
Kernersville, NC
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The Supervisor, Financial Services, Collections is responsible for the daily supervision, performance, SOP adherence, and portfolio management of assigned Financial Services Coordinators consistent with the team goals and our company objectives. The Supervisor, Financial Services, Collections is responsible for fostering an environment which upholds our company core values, maintains superior WOW! Customer Service, and considering patient need while maintaining team aging performance, a low DSO, and with minimal bad debt write-offs. This position is responsible for enforcing the Company's credit policy and collection of its trade receivables. The primary objective is to protect the quality of the company’s trade receivables through collection efforts, credit risk, financial controls, efficient business processes, strong leadership, and development of the Financial Services Coordinators. This position will also oversee procedural SOP processes, training documents, system capabilities, special programs, and testing to ensure overall reliability with data integrity and system performance. This position requires direct cross functional interaction with our customers, credit team, finance, sales, sales operations, customer service, warehouse, and pricing/contracts team. This position must be knowledgeable on all aspects of FFF accounts and provide operational support to the Manager, Financial Services, Collections.

  • Interview, hire, and develop employees; plan, assign, and direct work; appraise performance; reward and coach employees through positive, honest, and collaborative feedback; address complaints and resolve problems.
  • Develop employees’ capabilities by ensuring their participation in Company training programs; delegate to employees’ strengths; provide adequate instructions when assigning tasks or goals.
  • Define subordinate duties, goals, and objectives in alignment with the Company’s strategic objectives and ensure subordinates successfully complete assignments.
  • Carry out supervisory responsibilities in accordance with the Company’s policies and applicable laws.
  • Enforce credit and collections policies and procedures.
  • Assist in developing strategies and goals to reduce exposure to write-offs.
  • Back up for all Financial Services Coordinator responsibilities.
  • Monitor, evaluate and present solutions to potential problem areas.
  • Monitor and maintain SAP functionality as it pertains to the Financial Services team to ensure an efficient and effective tool to assist the team in their daily responsibilities.
  • Prepare and develop work strategies, goals, and KPI’s to measure the progress of Financial Services Coordinators.
  • Study and standardize procedures to improve efficiency of coordinators.
  • Interface with multiple departments to collaborate and lead cross-functional processes and SOPs.
  • Recommend telephone techniques used by coordinators on collection calls. Monitor WFM usage and reporting to ensure coordinator engagement.
  • Monitor and verify that appropriate feedback has been provided by Financial Service Coordinators when addressing customer questions or concerns.
  • Responsible for ensuring customer collections are maintained. This includes documentation of collection efforts in SAP, OneNote, and the Shared Drive.
  • Review, prepare and analyze accounts receivable aging reports to determine which customers must be contacted for collection of overdue accounts.
  • Monitor and assign work to coordinators, while reinforcing proper procedures to promote collaborative relationships and partnerships with all customers.
  • Provide support for the Financial Services Collections Manager with candidate selection, new hire training, and supervision through candid feedback and positive encouragement as needed.
  • Assist in acquisition of credit applications, re-evaluating established customer’s payment histories and report to credit team for credit limit increases/decreases ensuring credit limits are not exceeded greater than 130% exposure.
  • Adhere specifically to all company policies and procedures, Federal and State regulations and laws.
  • Display dedication to position responsibilities and achieve assigned goals and objectives.
  • Represent the Company in a professional manner and appearance at all times.
  • Understand and internalize the Company’s purpose; Display loyalty to the Company and its organizational values.
  • Display enthusiasm and dedication to learning how to be more effective on the job and share knowledge with others.
  • Work effectively with co-workers, internal and external customers and others by sharing ideas in a constructive and positive manner; listen to and objectively consider ideas and suggestions from others; keep commitments; keep others informed of work progress, timetables, and issues; address problems and issues constructively to find mutually acceptable and practical business solutions; address others by name, title, or other respectful identifier, and; respect the diversity of our work force in actions, words, and deeds.
  • Comply with the policies and procedures stated in the Injury and Illness Prevention Program by always working in a safe manner and immediately reporting any injury, safety hazard, or program violation.
  • Ensure conduct is consistent with all Compliance Program Policies and procedures when engaging in any activity on behalf of the company. Immediately report any concerns or violations.
  • Associate degree in a related field of study or two (2) years relevant experience in lieu of degree.
  • A minimum of five (5) years [seven (7) for non-degreed candidates] of directly related experience.
  • Must have strong organizational skills.
  • Must have a detail orientation and the proven ability to prioritize work.
  • Must have effective verbal and written communication skills.
  • Must have the ability to work with limited supervision and as part of a team.
  • Sound decision-making abilities.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to motivate individuals towards the goals of the Financial Services Team and the Company as a whole.
  • Above average computer skills, with extensive understanding of FFF’s ERP and other systems.
  • 401k
  • health insurance
  • dental insurance
  • vision insurance
  • paid holidays
  • tuition reimbursement
  • professional development
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