The Supervisor, Financial Services, Collections is responsible for the daily supervision, performance, SOP adherence, and portfolio management of assigned Financial Services Coordinators consistent with the team goals and our company objectives. The Supervisor, Financial Services, Collections is responsible for fostering an environment which upholds our company core values, maintains superior WOW! Customer Service, and considering patient need while maintaining team aging performance, a low DSO, and with minimal bad debt write-offs. This position is responsible for enforcing the Company's credit policy and collection of its trade receivables. The primary objective is to protect the quality of the company's trade receivables through collection efforts, credit risk, financial controls, efficient business processes, strong leadership, and development of the Financial Services Coordinators. This position will also oversee procedural SOP processes, training documents, system capabilities, special programs, and testing to ensure overall reliability with data integrity and system performance. This position requires direct cross functional interaction with our customers, credit team, finance, sales, sales operations, customer service, warehouse, and pricing/contracts team. This position must be knowledgeable on all aspects of FFF accounts and provide operational support to the Manager, Financial Services, Collections.