Supervisor, Financial Aid

Northcentral Technical College • Wausau, WI

46d

About The Position

The Supervisor of Financial Aid provides operational leadership for the daily administration of financial aid programs across the district. Working under the direction of the Director of Financial Aid, this position ensures timely and compliant execution of all financial aid processes and supports the continuous improvement of systems and workflows. The Supervisor manages staff performance, oversees operational procedures, and coordinates communication and outreach efforts to enhance the student experience. By aligning daily operations with established policies and institutional priorities, this position ensures consistent, accurate, and student-centered delivery of financial aid services.

Requirements

• Bachelor's Degree Bachelor’s degree in Business Administration, Educational Administration or related field required.
• Bachelor’s degree in Business Administration, Finance, Educational Administration, or a related field.
• Minimum of two years of experience in financial aid administration with demonstrated regulatory knowledge.
• At least one year of supervisory or lead experience in a student services or financial aid setting.
• Strong analytical and technical skills, including proficiency with financial aid or student information systems (Workday preferred).
• Excellent interpersonal and communication skills with the ability to balance accuracy, efficiency, and student support in a fast-paced environment.
• Ability to read, write and comprehend simple instructions, emails and memos; discuss information one-on-one and in small groups.
• Ability to perform and work complex calculations, make comparisons, interpret and provide logical explanations to others.
• Ability to critically think and solve problems involving a variety of concrete variables with limited standardization; interpret written, oral and diagrammed instructions.
• Ability to perform complex operations in a variety of job-specific systems, understand functionality to apply advanced functions, manage/customize and create calculations with data.
• Ability to actively listen, discern key information, and respond professionally; ask follow up or clarifying questions to diffuse escalated situations and offer appropriate problem resolution when necessary.
• Qualified applicants must have demonstrated public relations, customer service and interpersonal skills as well as demonstrated skills in oral and written communications and in utilizing current technology.
• The successful candidate must demonstrate a dedication to the needs of students as they relate to financing their education, so as to properly channel resources to maximize their potential with in the Northcentral Technical College District.

Nice To Haves

• Experience working with Workday or other integrated financial aid/student information systems preferred.

Responsibilities

• Oversee the day-to-day administration of financial aid processes, ensuring compliance with federal, state, and institutional regulations.
• Partner with the Director to interpret and implement new regulatory requirements, system updates, and procedural changes.
• Manage the annual setup and testing of financial aid systems, ensuring timely updates and effective communication to staff.
• Monitor key operational functions such as verification, cost of attendance updates, professional judgments, and satisfactory academic progress.
• Supervise and evaluate assigned financial aid staff, providing direction, coaching, and support for performance and professional development.
• Collaborate with the Director to ensure staffing, training, and workflow needs align with departmental goals.
• Provide leadership in resolving complex student cases and escalated concerns, ensuring consistency and compliance in decision-making.
• Work collaboratively across Student Services and Enrollment teams to maintain accurate, timely information and ensure seamless service to students.
• Coordinate financial aid outreach activities, events, and workshops in partnership with K12 partners, regional campuses, and community organizations.
• Serve as a liaison to institutional partners, including the Registrar, Student Finance, Advising, and Admissions, to support integrated student service delivery.
• Promote financial literacy, awareness of aid opportunities, and compliance with disclosure requirements across digital and in-person platforms.
• Collaborate with partner institutions to support co-located programs and ensure consistent aid processes for shared students.
• Maintain high standards of data accuracy and documentation across all financial aid records and reporting systems.
• Assist with preparation for internal and external audits, ensuring all records and reports meet compliance standards.
• Support the Director in developing and implementing process improvements that enhance accuracy, efficiency, and the student experience.
• Ensure continuity of operations during Director absences or as delegated, maintaining consistent compliance and workflow management.
• Supervise and evaluate financial aid staff, providing coaching, performance management, and opportunities for professional growth.
• Provide input during the hiring process, oversee training, conduct performance evaluations, and support professional development.
• Assign work and projects, ensuring alignment with institutional goals and priorities.
• Support employee engagement, professional growth, and collaboration within the team.
• Ensure compliance with College policies, procedures, and security protocols.

Benefits

• NTC offers outstanding career opportunities at our beautiful campus with state-of-the-art technology and a stimulating and diverse environment.
• Employees are offered an amazing Total Rewards package with competitive salaries, excellent benefits, and generous paid time off – including two paid closures for the winter holiday (Christmas – New Year) and summer (week of July 4th), for most full-time positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager