Supervisor Field Services

Lufkin Industries • Dickinson, ND

79d

About The Position

Supervisor Field Services oversees and manages a team or individual to ensure that they are performing effectively and safely in their role. Oversees the day-to-day performance of employees. Building a safety focused culture. Sustain and retain employees. The ideal candidate is prompt and reliable, has superior support skills and excellent communication. They will have a proven track record of client satisfaction and is motivated to provide superior service.

Requirements

• High School Diploma / GED from an accredited school or institution
• Minimum two (2) years of pumping unit experience
• Minimum 2 years supervisory experience
• Proficient computer skills including suite of Microsoft Office products including Word, Excel, Outlook and PowerPoint
• Knowledge of equipment safety, maintenance, and storage
• Work weekends, and holidays, as required
• Must have a clean driving record
• Ability to read, write, and speak English fluently to understand equipment load charts, prepare written orders, Standard Operating Procedures, etc.
• Lift objects weighing up to 40 lbs.
• Be in the field environment a minimum of 8 hours per day, primarily standing and sitting, as required
• Work in a constant pushing, pulling, lifting, stretching, bending and other physical activities
• Be subjected to extreme heat and cold for extended periods of time
• Exposure to weather and hazardous conditions

Responsibilities

• Manage workflow
• Oversee their team's workflow, or the tasks required to complete a job.
• Scope job locations, build job plan to support crew(s) success.
• Work with client & Lufkin management to have issues resolved on upcoming job locations before crew(s) are dispatched.
• Debrief with crew on jobs completed & In Progress, identify gaps work solutions with client and Lufkin management.
• Define goals, communicate objectives, and monitor team performance.
• Train new hires
• Help new hires understand their role and support them during their transition.
• Ensure they attend safety orientation and explaining company policies or job duties.
• Work with the human resources department to make sure the new hire receives the guidance and information they need.
• Manage team schedules
• Ensure employees are reporting on time as scheduled.
• Monitor and approve timecards.
• Report any time discrepancies to HR if unable to correct.
• Partner with HR and Senior management
• Report team and individual performance to human resources and senior management.
• Evaluate each member of your team and record employee punctuality, performance on goals, professionalism, disciplinary issues, adherence to company policies and more.
• You may also be required to develop and administer performance improvement plans.
• Be involved with Senior management, understand the why for change, give honest feedback, once a new direction has been set be committed. Share changes with individual teams.
• Work Standardized Daily Improvement (SDI) submitted by your teams.
• Evaluate performance and provide feedback
• Executing employee feedback
• Work with employees on assisting with their goals, example CDL license.
• Provide both positive and constructive feedback as needed.
• Identify and apply career advancement opportunities.
• Challenge the norm, involve management when something can be improved on. Don't just pass it off and walk away be the champion, run it to completion.
• Resolve and help with employee issues/disputes
• Supervisors must use active listening skills to understand employee complaints.
• If an employee complains that another employee or member of management has violated company policies, the supervisor needs to report the issue to HR for an investigation.
• In the case of minor disagreements between employees, supervisors may act as mediators and help the two parties come to a resolution.
• Safety Accountability
• Make sure your team understand Stop Work Authority actions and safety compliance by Lufkin and customers standards.
• Conducts scheduled and surprise inspections.

Benefits

• Eligible for up to a $1250 sign-on bonus

What This Job Offers

• Career Level: Mid Level
• Industry: Machinery Manufacturing
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees