Supervisor Field Service

Aristocrat Leisure LTD•Indianapolis, IN

30d•$79,102 - $146,905

About The Position

As the Senior Supervisor, you will be a key leader within Aristocrat's Service Operations team, overseeing and coordinating high-level service activities across a designated region. Your leadership will guide the team to achieve top-tier performance and deliver exceptional service to our customers. This role combines strategic management, team development, and operational excellence. You will be responsible for driving service efficiency, customer satisfaction, and team performance while ensuring compliance with company standards and safety regulations. If you have a passion for mentoring teams, driving continuous improvement, and leading high-impact service operations, this is the ideal opportunity for you!

Requirements

Bachelor's degree in management, Engineering, Electronics, IT, or a related field; or equivalent combination of experience and education.
At least 5 years of experience in a field service role, with at least 2 years in a supervisory or leadership capacity.
Proven track record of leading high-performing teams in a technical service environment.
Strong technical knowledge of gaming systems, electronics, mechanics, and troubleshooting.
Excellent leadership, organizational, and interpersonal communication skills.
Ability to manage multiple priorities and teams, balancing technical demands with customer service excellence.
Strong customer relationship management and conflict resolution skills.
Demonstrated ability to drive continuous improvement through feedback and innovation.
Availability to travel regionally as needed and work flexible hours, including nights, weekends, and holidays.
High degree of flexibility and adaptability to meet changing customer needs.

Nice To Haves

Experience as a slot technician or in field service for technical products.
Familiarity with diagnostic work, electronics, mechanics, and troubleshooting.
Experience in leading field operations in a fast-paced environment with diverse technical challenges.

Responsibilities

Lead, supervise, and mentor a team of Service Technicians, ensuring optimal performance, growth, and job satisfaction. Provide guidance, support, and constructive feedback to team members.
Act as the primary point of contact for escalated technical or operational issues in the field. Work quickly to resolve issues and maintain customer satisfaction.
Plan, allocate, and manage resources effectively across the team, ensuring a balanced workload and timely resolution of service requests.
Review service documentation for accuracy and compliance. Conduct performance evaluations and identify training and development opportunities for team members.
Work closely with other departments (engineering, customer support, product development) to resolve issues and improve service delivery.
Foster a safety-first culture, ensuring that team members adhere to all safety protocols and continuously reviewing potential risks.
Conduct one-on-one wellness checks with team members to promote a supportive and positive work environment.
Act as a liaison between the field team, property stakeholders, and Aristocrat, ensuring clear communication and smooth operations.
Maintain a strong technical ability and game knowledge through ongoing training and development, ensuring that you can assist the team in the field when needed.
Track and manage team performance against key metrics, ensuring timely and effective resolution of all service-related tasks and goals.

Benefits

Aristocrat offers competitive compensation, excellent benefits, and opportunities for career development in a collaborative, high-performance environment.
This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at https://atibenefits.com/.

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